Senior UX/CX Research Consultant – Hybrid USA R0050257 Job at Wolters Kluwer in

Senior UX/CX Research Consultant – Hybrid USA R0050257

Join to apply for the Senior UX/CX Research Consultant – Hybrid USA R0050257 role at Wolters Kluwer.

The Company

Wolters Kluwer is a global leader in professional information services. Business Owners and professionals in Legal, Tax, Health, Finance, and Compliance rely on our information-enabled tools and software solutions to manage their businesses and deliver results. We combine deep domain knowledge with specialized technology. Our portfolio offers software tools, content, and services that enable customers to make informed decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help our clients get it right.

The Business Unit

The Digital eXperience Group (DXG) co-creates products and solutions and consults with Wolters Kluwer business units around the globe. Our DXG partners serve professionals in demanding knowledge-based industries where being right matters. We provide a wide and growing array of solutions and services that support global leverage of industry and customer insight, driving technology capabilities for local product innovation.

The Position

The Senior CX/UX Research Consultant is responsible for enhancing our customer-facing products and solutions within Wolters Kluwer’s CT Corporation business unit by driving a deep understanding of customer jobs to be done, unmet needs, and pain points. You will report to the Lead UX/CX Researcher and work with a multidisciplinary team of product and technology managers, user-experience designers, and engineers to improve the end-to-end experience through UX research studies that support product development needs within CT Corporation. You will partner with senior stakeholders to deliver world-class experiences through data-driven decisions and create useful, usable, and delightful new and existing solutions and patterns.

Responsibilities

• Work with a multidisciplinary team of product and technology managers, UX designers, and engineers to understand customer jobs to be done, unmet needs, and pain points, and to inform product development.
• Lead planning and execution of user research initiatives, employing a variety of generative and evaluative methods.
• Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers.
• Ensure product teams gain a deep understanding of user needs, behaviors, and motivations, and utilize research findings to inform design decisions.
• Drive a culture of feedback and metrics to continuously improve the user experience.
• Support exploration and experimentation with AI based on identified patterns and use cases from user research.

Work Arrangement

Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. This role is part of [DXG | EXO | Wolters Kluwer DXG U.S., Inc.]. Please view the site office location directory for potential office preferences nationwide: bit.ly/Find_A_WK_Office

Required Job Qualifications

• Must be legally authorized to work in the USA permanently.
• At least 6 years of relevant research experience in an industry or start-up.
• Familiarity with principles of Lean Product and Lean UX.
• Ability to act as a liaison among the UX, product, and technology teams to ensure standards of excellence and to build trusted relationships.
• Comfortable leading visioning workshops with multidisciplinary teams of business, technology, content, and user experience roles.
• Experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs.
• Experience working in a Lean/Agile development environment.
• Some experience working with organizational change management.

Preferred Job Qualifications

• Bachelor's degree (BA) from a four-year college or university (or equivalent). Master’s degree preferred.
• Experience working in a finance or corporate compliance environment is preferred, but not required.
• Exceptional communication and presentation skills.
• Excellent time and project management skills.

Essential Duties And Responsibilities

• Collaborating with leaders in Product Management, UX Design, and Engineering, to understand business objectives and employ appropriate research methods to drive design and business decisions.
• Foster close partnerships with senior business stakeholders and development heads to deliver world-class experiences through data-driven decision-making.
• Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods.
• Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers.
• Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations.
• Ensure that product teams utilize research findings, data, and insights to inform design decisions and validate design solutions.
• Drive the culture of feedback and metrics to drive continuous improvement in the user experience.
• Support exploration and experimentation with AI based on identified patterns and use cases from the user research.

Stakeholder Management

• Regular, transparent communication of status and metrics to management and stakeholders.
• Advocate for, and actively implement, standard processes to ensure quality and consistency of work, and a joined-up approach for all teams in the business group/division.
• Involve all members of cross-functional teams in research and analysis.

Industry Awareness

• Staying up to date with the latest trends, technologies, and best practices in user experience research.
• Engagement in changing AI technology and patterns.

Additional Information

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details available at bit.ly/Find_A_WK_Benefits or https://www.mywolterskluwerbenefits.com/index.html

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services across healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and ESG sectors. We serve customers in over 180 countries and employ about 20,000 people. We are headquartered in Alphen aan den Rijn, the Netherlands.

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