Piedmont HealthCare
Call Center Specialist - Telecommunications, Evenings
Piedmont HealthCare, Augusta, Georgia, United States, 30910
Description:
RESPONSIBLE FOR:
Under direct supervision, answers all calls directed to hospitals main number, answer service call forwarding lines, general information inquiries, and internal extensions. Efficiently, courteously, and accurately answers/relays call information, with priority given to emergencies. Utilizes computerized system for locating physicians, personnel, and patients. Serves as a major contact for all levels of personnel requiring on-call schedule information and access to off duty personnel. Will be involved in emergency and disaster preparedness situations.
Qualifications:
MINIMUM EDUCATION REQUIRED: High School Diploma or GED required.
MINIMUM EXPERIENCE REQUIRED: One (1) year of experience in a customer service environment required.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: None
ADDITIONAL QUALIFICATIONS: Typing 35 WPM required. Experience in a call center, switchboard, answering service, or message center with exposure to texting, paging, and answering service applications is preferred.
Qualifications:
MINIMUM EDUCATION REQUIRED: High School Diploma or GED required.
MINIMUM EXPERIENCE REQUIRED: One (1) year of experience in a customer service environment required.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: None
ADDITIONAL QUALIFICATIONS: Typing 35 WPM required. Experience in a call center, switchboard, answering service, or message center with exposure to texting, paging, and answering service applications is preferred.