Library Service Clerk - Central Library Circulation Services Department

Salary: $14.77 HourlyLocation : Green Bay, WIJob Type: Part-timeJob Number: 202500172Department: LibraryOpening Date: 09/04/2025Closing Date: 9/18/2025 11:59 PM Central Job SummaryAll applicants MUST submit BOTH a resume AND a cover letter to be considered.Library Clerks work with library customers and materials throughout the circulation process: from checking out items to customers, to ensuring materials are returned neat and orderly to their location. Responsibilities also include assisting customers with basic circulation related duties as well as supporting the day to day operation of the branch or department. Clerks work under the general supervision of Library Service Associates, Librarians, and Managers to perform tasks essential to the day-to-day operations of the Library.Typical Schedule:Wednesdays: 1:45 pm - 8:15 pmThursdays: 1:00 pm - 8:15 pmSaturdays: 8:30 am - 4:15 pm Essential Duties1. Perform general circulation and customer service functions. Greet customers in friendly and professional mannerCheck in and out library materials accurately and efficientlyPrepare and process delivery among library locationsProcess holds, includes placing holds, receiving holds, making holds available for pickupUse the Library catalog or circulation system to search for itemsReceive and process paymentsRegister users, process new library card applications accurately, and activate new cardsAnswer basic customer questionsRefer advanced customer questions to other staff as appropriateProvide assistance with computersAssist customers in finding specific items on shelves2. Maintain the order and neatness of collections throughout the Library Re-shelve library materials to the proper locations and shift as necessaryEnsure that materials are in the correct order on the shelves (Shelf Reading)Maintain attractiveness of the Library by picking up materials from seating areas, straightening shelves and filling displaysPerform basic cleaning and repair of library materials3. Assist library staff with other branch or department functions Assist with development, implementation, and execution of library programs under the guidance of a Library Service Associate, Librarian, and/or ManagerPromote library programs, resources, and services to customersSearch for library materials as instructedPerform duties related to library opening and closingReports customer behavior issues to associate level staff or higherAttend and participate in staff and departmental meetings, as well as training sessionsPerform other related duties as needed or assigned Minimum Qualifications RequiredEducation and ExperienceHigh School Diploma or equivalentKnowledge, Skills & Abilities Effectively administer Brown County Library policies and procedures Demonstrate strong verbal and written communication skills Perform accurate cash handling Sort efficiently in alphabetic or numeric order, and develop a working understanding of the methods for arranging library materials Re-shelve returned materials quickly and correctly, achieving an average rate of speed of at least 75 items re-shelved per hour and an average accuracy rate of 97% Represent the Library in a responsible, professional, and trustworthy manner Establish and maintain cooperative and courteous working relationships with staff and a diverse customer base Effectively use excellent customer service and communication skills when interacting with co-workers and customers Remain calm during stressful situations Work independently with minimal supervision Appropriately multitask and prioritize Work efficiently while paying close attention to detail Follow detailed verbal and written instructions Perform repetitive, routine procedures Meet the flexible scheduling needs of the Library Adapt to changes in the work environment Demonstrate basic computer skills, including keyboarding, word processing, and email Effectively use library and general office equipment, including but not limited to computer, library specific software programs and databases, self-check station, Automated Materials Handling system, printer, photocopier, telephone and cash drawerBrown County is an E-Verify employer. Click the links below for more information. InsuranceThe Library participates in group insurance programs for health, dental, vision and life insurance offered by Brown County for regular employees who work 50% or more (at least 18.75 hours per week). For more information about Brown County insurance plans, visit Employee LeaveRegular employees of the Brown County Library may be eligible for a variety of employee leave benefits, including: vacation, holidays, personal leave, casual leave, short-term and long-term disability leave, funeral leave, jury duty, and other leaves of absence. Retirement Brown County and the Brown County Library participate in the Wisconsin Retirement System (WRS) which helps provide for financial security during retirement. Monthly annuity payments at retirement are calculated using years of creditable service, average earnings (based on three highest years of earnings), formula factors, age at retirement and selected annuity option or a money purchase option. Eligibility is based on authorized hours per week.Flexible Spending AccountThe Flexible Spending Account saves money by allowing the employee to pay for certain insurance premiums, medical related expenses, and dependent care expenses on a pre-tax basis. All employees are eligible to participate.Deferred CompensationDeferred Compensation allows employees to set aside pre-tax earnings toward retirement. All the earnings will accrue tax-free until such time as the assets are withdrawn, generally at retirement. All employees are eligible to participate.Employee Assistance Program Brown County has an Employee Assistance Program (EAP). The services offered are a benefit provided by Brown County at no cost to all employees and their immediate family members to help deal with life's stresses. Wellness ProgramThe Wellness Program promotes health and wellness of all employees, retirees, and their families by providing many services and benefits such as: fitness facility reimbursement, learning seminars, on-site nursing services, ongoing wellness activities, weight loss programs at work, exercise classes, etc.01 Did you submit the required documents? Yes No Required Question