Automatic Data Processing
Senior UX Researcher
Are you inspired by transformation and making an impact on the lives of millions of people every day? Are you empathic to human needs and committed to leveraging research to create elegant, easy-to-use experiences? Well, this may be the role for you. Ready to design what's next? In this role, you will be part of ADP's UX Research team, where you will identify and conduct various research initiatives to inform what we create for ADP's cloud-based payroll, tax, HR, and benefits solutions. Every day, you will be the voice of our clients with UX designers, product managers, and developers. You're on a constant mission to understand them better by analyzing research data and asking key questions that inform our product and design decisions. You help our developers better understand their clients so that they can build a better product. To thrive in this role, you should be proficient running all phases of research, data collection to synthesis and presentation. You know how to identify the proper research methods based upon the product phase and timeline. You have experience conducting moderated research interviews and leveraging tools for unmoderated research studies, from surveys to card sorts to usability. We're looking for an out-of-the-box thinker with a hunger to try new things and a passion for impact. You'll be accountable for something significant: the uncompromising quality of products that impact people's lives. Like what you see? Apply now! What You'll Do: As a Senior UX Researcher, you'll play a critical role in shaping product experiences by championing user needs and guiding strategic decisions through research. Your work will influence how teams think, build, and deliver meaningful solutions. Here's what you can expect on a typical day in the life of a Senior UX Researcher at ADP: Drive Human-Centered Discovery Conduct research to understand user needs and behaviors, ensuring findings inform product and design decisions. Frame research questions and define study goals with input from product/design partners. Support discovery activities under guidance of senior stakeholders. Collaborate Across Teams Partner closely with designers, product managers, and engineers to ensure research findings directly inform product decisions. Contribute to team discussions by representing user perspectives and highlighting key insights. Build shared understanding within project teams by clearly communicating research outcomes. Collaborate effectively in a fast-paced, distributed environment, seeking guidance on complex or cross-team alignment when needed. Recruit, Execute & Experiment Independently run usability testing, interviews, and surveys. Recruit participants and execute research projects with appropriate methods. Experiment with research tools and adapt methods, with guidance on more complex/strategic studies. Analyze & Communicate Insights Synthesize findings into clear takeaways that highlight user pain points and opportunities. Share insights in digestible formats (presentations, briefs, journey maps) to inform team decisions. Focus on influencing immediate design and product direction. Shape Research Strategy Contribute to research planning by identifying knowledge gaps and suggesting areas of focus. Collaborate on study roadmaps and help prioritize opportunities with input from more senior researchers. Adopt and apply existing frameworks and processes consistently. Embrace Variety & Impact Work across different product areas, managing tactical usability projects and contributing to discovery studies. Deliver timely, actionable results that influence short-term product outcomes. Gain exposure to a range of methods and product domains.
Are you inspired by transformation and making an impact on the lives of millions of people every day? Are you empathic to human needs and committed to leveraging research to create elegant, easy-to-use experiences? Well, this may be the role for you. Ready to design what's next? In this role, you will be part of ADP's UX Research team, where you will identify and conduct various research initiatives to inform what we create for ADP's cloud-based payroll, tax, HR, and benefits solutions. Every day, you will be the voice of our clients with UX designers, product managers, and developers. You're on a constant mission to understand them better by analyzing research data and asking key questions that inform our product and design decisions. You help our developers better understand their clients so that they can build a better product. To thrive in this role, you should be proficient running all phases of research, data collection to synthesis and presentation. You know how to identify the proper research methods based upon the product phase and timeline. You have experience conducting moderated research interviews and leveraging tools for unmoderated research studies, from surveys to card sorts to usability. We're looking for an out-of-the-box thinker with a hunger to try new things and a passion for impact. You'll be accountable for something significant: the uncompromising quality of products that impact people's lives. Like what you see? Apply now! What You'll Do: As a Senior UX Researcher, you'll play a critical role in shaping product experiences by championing user needs and guiding strategic decisions through research. Your work will influence how teams think, build, and deliver meaningful solutions. Here's what you can expect on a typical day in the life of a Senior UX Researcher at ADP: Drive Human-Centered Discovery Conduct research to understand user needs and behaviors, ensuring findings inform product and design decisions. Frame research questions and define study goals with input from product/design partners. Support discovery activities under guidance of senior stakeholders. Collaborate Across Teams Partner closely with designers, product managers, and engineers to ensure research findings directly inform product decisions. Contribute to team discussions by representing user perspectives and highlighting key insights. Build shared understanding within project teams by clearly communicating research outcomes. Collaborate effectively in a fast-paced, distributed environment, seeking guidance on complex or cross-team alignment when needed. Recruit, Execute & Experiment Independently run usability testing, interviews, and surveys. Recruit participants and execute research projects with appropriate methods. Experiment with research tools and adapt methods, with guidance on more complex/strategic studies. Analyze & Communicate Insights Synthesize findings into clear takeaways that highlight user pain points and opportunities. Share insights in digestible formats (presentations, briefs, journey maps) to inform team decisions. Focus on influencing immediate design and product direction. Shape Research Strategy Contribute to research planning by identifying knowledge gaps and suggesting areas of focus. Collaborate on study roadmaps and help prioritize opportunities with input from more senior researchers. Adopt and apply existing frameworks and processes consistently. Embrace Variety & Impact Work across different product areas, managing tactical usability projects and contributing to discovery studies. Deliver timely, actionable results that influence short-term product outcomes. Gain exposure to a range of methods and product domains.