Senior Audio-Visual Support Technician Job at AVI Systems in San Antonio

Overview

At FORTÉ, every role plays a part in reimagining how the modern workplace works. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.

Position: Senior Audiovisual Support Technician

Location: San Antonio, Texas (National Insurance Provider project)

This role involves providing advanced AV support, overseeing technical operations, and serving as a point of escalation for complex AV issues.

What You’ll be Doing

• Advanced AV Setup & Operation: Manage and configure AV systems for large-scale events, meetings, and specialized projects, including high-end audio systems, multi-camera video conferencing setups, and integrated control systems.
• Troubleshooting & Issue Resolution: Serve as the escalation point for Level 1 AV Technicians, providing in-depth troubleshooting for complex audiovisual issues, including equipment failure, software integration problems, and networked AV systems.
• System Optimization: Evaluate and improve AV system performance through upgrades, optimizing signal flow, and improving room acoustics or video quality.
• Mentorship & Training: Provide guidance, training, and technical support to Level 1 AV technicians, helping them develop problem-solving and AV setup skills.
• Collaboration with IT: Work with IT to integrate AV systems with network infrastructure, ensuring proper configuration, security, and functionality.
• Event Coordination: Plan and oversee AV requirements for high-profile events, coordinating with event teams, clients, and external vendors.
• Preventive Maintenance & Upgrades: Lead routine maintenance and troubleshooting on complex AV systems, recommending and implementing upgrades or replacements as needed.
• Documentation & Reporting: Maintain detailed records of AV setups, troubleshooting steps, and system performance; provide usage and downtime reports to management.
• Vendor & Equipment Management: Manage relationships with AV vendors, coordinate repairs, and assist in procurement of AV equipment, software, and services.
• Customer Service: Maintain professionalism and high-quality customer service when dealing with stakeholders, ensuring timely resolution of AV issues.

What You Bring to Assure Success

• Proficiency in AV control systems (Crestron, Extron, AMX) with ability to program or configure them.
• Strong knowledge of audio systems, video conferencing platforms (Zoom, Webex, Microsoft Teams), and presentation equipment.
• Deep understanding of signal flow, networking for AV systems, and digital/analog AV connections (HDMI, SDI, Dante, AES).
• Ability to troubleshoot advanced AV issues such as networked AV systems, complex audio feedback, or multi-source video switching.
• Familiarity with AV over IP systems and networked AV solutions.
• Experience in designing and deploying large-scale AV systems.
• Advanced certifications in AV technology (CTS-I, CTS-D, or similar) preferred.
• Leadership abilities with a focus on mentoring junior technicians.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical users.
• Strong organizational and project management skills.

This job description outlines the main duties and responsibilities but is not exhaustive. Other duties may be assigned as necessary.

Why Should You Apply?

FORTÉ is employee-owned and values your strengths, growth, and impact on customers and the future we’re building. You’ll join a team that supports your development and strives to move people and organizations forward.

Benefits

• Medical Insurance: Options for HDHP and Copay plans
• Dental and Vision Plans
• Employer Paid
• Short-Term Disability
• Voluntary Life Insurance and Long-Term Disability
• Employee Stock Ownership Plan (ESOP): 401(k) Match, Profit Sharing & Dividends
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employer Paid Employee Assistance Program: Three face-to-face visits with a counselor plus additional financial, legal, and health resources.
• Tuition Reimbursement

Equal Opportunity: FORTÉ is an equal opportunity employer. Disabled/Veterans.

How to Apply: To receive consideration, apply through the FORTÉ career site:

https://jobs.dayforcehcm.com/en-US/avisystems/CANDIDATEPORTAL

Seniority level: Associate

Employment type: Full-time

Job function: Design, Engineering, and Information Technology

Industries: IT Services and IT Consulting, Broadcast Media Production and Distribution, Technology, Information and Media