Encore is hiring: Event Technical Specialist - Audio - Nashville, TN in Nashvill

Overview

Event Technical Specialist - Audio - Nashville, TN. Base pay range: $24.30/hr - $29.77/hr.

The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

Responsibilities

• Equipment Operation: Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. Troubleshoot technical issues and resolve problems quickly. Comply with all company security and safety measures. Ensure equipment is secure from theft and/or damage when in use.
• Customer Service: Provide excellent service and strive to exceed the expectations and needs of internal and external customers. Maintain a positive relationship with all clients through effective communication. Collaborate with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction. Understand and foster the hotel/client relationship.
• Training/Staff Development: Create an atmosphere that fosters the development of technical and leadership skills in other employees. Provide mentorship and coaching to technical, sales and operations team members to develop technical skills as needed. Develop self as subject matter expert in discipline of specialty. Stay current with technology and industry trends.
• Event Supervision: Perform advanced work (pre/during/post event) with operations team members. Supervise and direct other technicians during an event.
• Equipment Maintenance: Assist team with proper security, storage, inventory, transportation, and maintenance of equipment. Perform inventory and forecasting of equipment needs.

Qualifications

• Bachelor’s Degree is preferred
• 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
• 3-4 years of customer service or hospitality experience is preferred
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Review requirements at https://tinyurl.com/yaznwvk7
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths
• Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management
• Strong customer, client and coworker interface experience and abilities
• A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirements may apply if applicable
• Must be able to lift 50 lbs

Competencies

• Deliver World Class Service: Hospitality; Ownership
• Do The Right Thing: Demonstrates Self-Awareness
• Drive Results: Ensures Accountability
• See The Big Picture: Decision Quality; Manages Complexity
• Value People: Collaborates

Physical Requirements

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Lifting/Carrying/Pushing-Pulling

• 0 - 15 lbs: Continuously
• 16 - 50 lbs: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally

Work Environment

Hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Working conditions range from moderately quiet to noisy. Team members use high-end audio-visual equipment and electrical components and may be exposed to heights via lifts and ladders. Willingness to work in multiple hotel locations. Irregular hours and on-call status including days, evenings, weekends, and holidays. Appearance guidelines per Encore standards.

The information in this description is not exhaustive. Management reserves the right to revise duties or require other tasks as assigned.

Additional Information

Hourly Pay Range: $24.30 - $29.77. Final compensation based on location, travel, experience, or skills. Some positions may include overtime, bonuses, or incentives. Benefits options are available for employees worldwide.

Seniorities and Type

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Events Services