Event Technician- Audio Visual @The Ritz Carlton Naples Job at Encore in East Na

Overview

Event Technician - Audio Visual role at The Ritz-Carlton Naples. Responsible for the setup and operation of basic/small-scale audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. Reports to an Operations Manager, Operations Director, or Director, Event Technology.

Responsibilities

• Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications.
• Provide exceptional customer service by meeting the needs of internal and external customers, communicating effectively, and on-site coordination with guests to ensure equipment is working properly.
• Troubleshoot and resolve equipment and software issues with a basic level of technical ability; handle equipment challenges and changes professionally and promptly.
• Understand and follow company processes, complete systems entry and paperwork accurately, and interact with staff and outside vendors for equipment.
• Assist with finalizing invoices and utilize floor up-selling techniques where applicable.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members who may operate Company vehicles; additional DOT requirements may apply.
• Must be able to lift up to 50 lbs.
• Internal applicants must meet training and certification requirements per Encore’s Global Learning Training Program; external applicants must meet and complete all training and certifications within one year.

Competencies

• Deliver World Class Service: Hospitality; Ownership
• Do The Right Thing: Instills Trust; Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

Physical & Environmental Requirements

Team members must meet physical demands to perform essential job functions. Reasonable accommodations may be made. The following are typical requirements:

• Physical activities including sitting, standing, walking, stooping, crawling, kneeling, bending, reaching, climbing, and grasping with varying durations.
• Lifting 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs occasionally; over 100 lbs occasionally.
• Auditory/visual requirements: close vision, distance vision, color vision, peripheral vision, depth perception, hearing.
• Ability to push/pull workloads corresponding to job duties.

Work Environment

Hotel/convention center environment with exposure to varying indoor temperatures and potential outdoor conditions. Work may be in multiple locations with irregular hours, on-call status, including days, evenings, weekends, and holidays. High-end audiovisual equipment and electrical components, occasional exposure to heights via lifts and ladders. Appearance guidelines apply per Encore/host hotel.

Compensation & Benefits

Hourly Pay Range: $16.60 - $20.33. Final compensation based on location, travel, experience, and skills. Some roles may be eligible for overtime, bonuses, or incentives. Benefits options are provided to employees; details available on request.

Employment Details

• Senioriy level: Entry level
• Employment type: Full-time
• Job function: Design, Art/Creative, and Information Technology
• Industries: Events Services

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