Encore is hiring: Event Technician, Audio Visual (Part Time) - Westin Huntsville

Overview

Event Technician, Audio Visual (Part Time) - Westin Huntsville at Encore. A Technician is responsible for the setup and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This role reports to an Operations Manager, Operations Director, or Director, Event Technology.

Key Job Responsibilities

• Equipment Operation: Ensure a flawless event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service: Strive to exceed the expectations and needs of internal and external customers; maintain positive client relationships through effective communication; meet with guests on site to ensure needs are met and equipment is working; monitor events and check in on customers throughout the day; foster hotel/client relationships.
• Technical Ability: Understand technical aspects of the job; troubleshoot and solve equipment/software issues; handle equipment challenges and changes promptly and professionally.
• Systems Knowledge: Follow company processes, complete systems entry and paperwork accurately; use equipment sheets to schedule setup and strike; interact with staff and outside vendors; utilize floor up-selling techniques; work with clients to finalize invoices; complete order entries as needed.

Job Qualifications

• High School Diploma required; Associate’s degree preferred.
• Internal applicants must meet training and certification requirements as determined by Encore’s Global Learning Training Program.
• External applicants must meet training and certifications required for this position within one year; see career path for details.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members who may operate Company vehicles; additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality, Ownership
• Do The Right Thing: Instills Trust, Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching the title or using this link: https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx.

Physical Requirements

Team members must be able to meet the physical demands to perform essential job functions. Reasonable accommodations may be made. The following are typical expectations and are defined as Continuously, Frequently, Occasionally, and Never:

• Sitting: 2-3 hours; Standing: 4-5 hours; Walking: 4-5 hours; Stooping: 2-3 hours; Crawling: 2-3 hours; Kneeling: 2-3 hours; Bending: 2-3 hours; Reaching above head: 2-3 hours; Climbing: 0-1 hours; Grasping: 4-5 hours

Lifting/Carrying/Push-Pull

• Lifting: 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs occasionally; over 100 lbs occasionally
• Carrying: 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs occasionally; over 100 lbs never
• Pushing/Pulling: 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs frequently; over 100 lbs occasionally

Auditory/Visual Requirements

• Close Vision: Continuously; Distance Vision: Continuously; Color Vision: Frequently; Peripheral Vision: Occasionally; Depth Perception: Frequently; Hearing: Continuously

Work Environment

Hotel/convention center environment with exposure to outdoor temperatures, dirt, sand, and dust. Conditions range from moderately quiet to noisy. Team members work with high-end AV equipment and electrical components, with exposure to heights via lifts and ladders. May work at multiple hotel locations; irregular hours and on-call status including days, evenings, weekends, and holidays. Appearance guidelines apply as defined by Encore.

The above description is not exhaustive; management reserves the right to revise duties as needed.

Compensation and Benefits

Hourly Pay Range: $15.09 - $18.49. Final compensation based on qualifications, location, travel, experience, and skills. Some positions may be eligible for overtime, bonuses, or incentives. Encore provides a benefits program; view details for worldwide benefits and inclusivity commitments.

Other

Seniority level: Entry level

Employment type: Part-time

Job function: Design, Art/Creative, and Information Technology

Industries: Events Services

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