Veterans in Healthcare is hiring: Communication Operator - Comm Center - Full Ti

Overview

Communication Operator - Comm Center - Full Time 8 Hours Variable Shift (Union, Non-Exempt)

Employer: Veterans in Healthcare — Arcadia, California

Position Summary

Operates telephone console, paging system, and beeper system. Monitors and responds to all alarms and Emergency codes. Acts as main information and communication source for hospital.

Essential Job Functions and Core Responsibilities

• Answer all calls in a timely manner with courtesy and direct calls properly.
• Assist medical and non-medical staff with information and phone services.
• Assist patients, including handicapped patients, and other staff members in placing calls.
• Attend staff meetings and educational courses as requested by Department Manager.
• Communicate appropriate hospital information to department staff members.
• Demonstrate good customer service skills through interaction with staff and patients.
• Effectively use two-way radio to alert transport and security during emergency situations.
• Maintain flexibility in relation to work schedule.
• Maintain positive and effective communication skills (verbal & non-verbal).
• Monitor and respond to emergency codes, alarms, electrical/equipment failures; assist with equipment tests.
• Must be able to type 40 WPM to accomplish tasks via PC Console and other computer-based programs.
• Must remain informed and compliant with HIPAA.
• Performs other duties as assigned.
• Provides information and other services as needed to patients and staff.
• Record all codes, STAT calls, and other emergency alarms accurately.

Qualifications

Education — Minimum (Required): High School Diploma or equivalent

Work Experience — Preferred (Not required): At least one-year experience as a PBX or Switchboard Operator or in a customer service/call center environment

Pay and Benefits

Pay range: $21.00 - $24.66 per hour.

Additional Information

Req: REQ20164504

Posted Date: 07/16/2025