FirstService Residential is hiring: Assistant Community Manager in Woodland Park

Overview

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Job Overview: As an Assistant Community Manager, you will provide support to management in the overall operations of Community Association business and deliver exceptional customer service to owners, residents, clients and vendors.

Responsibilities

• Provide exceptional customer service to clients and vendors at all times
• Respond to inquiries and provide resolution to questions or concerns in timely fashion
• Assist with the daily general financial management and recordkeeping
• Assist with bid process
• Conduct regular inspections of site, where needed
• Maintain all records in Connect including work orders, resident information, Association documents, community information
• Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices
• Attend all Board meetings, where necessary
• Assist with preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet
• Assist with establishing an annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.
• Assist all walk-in homeowners and refer to Community Manager, when necessary
• Handle mailings, as needed and required
• Recordkeeping – binders to be kept with the following: Monthly Agendas, Modification Requests, Work Orders, Financials (including Social/Trip accounting)
• Meet with Community Manager weekly to ensure completion of open action items
• Regular attendance and punctuality are essential functions for the role

Skills & Qualifications

• College degree or equivalent work experience required
• Minimum of 2 years’ experience in a customer service environment
• Strong organizational skills
• Strong written and verbal communication skills
• Excellent computer skills including email, Word, Excel and PowerPoint
• Excellent organizational skills and project management
• Exceptional communication and interpersonal skills
• Advanced written communication skills
• Advanced Microsoft Office skills
• Knowledge of basic accounting/budgeting procedures
• Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others
• Ability to keep complex records, assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats and in a timely manner
• Ability to conceptualize, plan and organize multiple programs and assignments effectively
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays; remain focused and work effectively, efficiently, and cheerfully under such circumstances; awareness of safety, health, and environmental concerns
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. May climb several flights of stairs as needed.
• Must be able to sit and stand for extended periods
• Must be able to communicate with clients on the phone and in person to resolve issues and manage the business
• Finger dexterity for typing/using a keyboard
• Must be mobile enough to move around the office and property; may involve lengthy walks on uneven areas
• Talking and hearing continuously in the process of communication
• Capable of working extended hours, including evenings, weekends and holidays as necessary
• Environment may alternate between indoor climate-controlled and outdoors with variable climate and lighting
• Must be able to interact with all types of individuals, be detail oriented, and have good reasoning skills
• Must be able to work on more than one assignment at a time under interruptions and changes
• May involve stressful situations due to performance of duties

Hours over and above normal office hours will occur; schedule is subject to change based on business needs.

What We Offer

As a full-time exempt associate, you will be eligible for comprehensive benefits including multiple medical plans, dental, vision, and others; time off benefits, paid holidays and a 401k with company match. Occasional travel may be required for training and company functions. Compensation: $50,000-$55,000 annually.

Additional

Disclaimer: The above information is intended to indicate the general nature and level of work performed. This is not an exhaustive list of duties or qualifications. Management reserves the right to assign or reassign duties and schedules as needed.