Thrive Communities is hiring: Assistant Community Manager in Seattle

Overview

Assistant Community Manager role at Thrive Communities. Salary: $27 - $28 per hour. Schedule: Full-time; Monday - Friday; 8am - 5pm.

Thrive's purpose is to create a community where people feel seen, because we believe when people feel seen, they thrive. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive!

Responsibilities

• Income Collection & Accounts Payable
  • Maintains accurate resident records. Updates all rents, deposits and application fees received from residents on a daily basis. Issues appropriate notices when necessary (e.g. late payments, eviction notices, returned check memos).
  • Deposits all receipts prior to bank close each day.
  • Enters invoices daily into appropriate system for timely payment.
  • May use and reconcile property credit card in accordance with accounting policies and deadlines.
  • Assists with month-end procedures including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity and gross potential rent.
• Resident Relations
  • Perpetuates a true sense of community.
  • Maintains positive customer relations attitude.
  • Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspect move-outs and vacancies when requested.
• Marketing
  • Ensures appropriate content and frequency of ads on Craigslist, Weblisters, and other listing services.
  • Knowledgeable of all phases of leasing and resident retention.
  • Greets prospective clients, shows the community, and performs leasing duties.
  • Answers and handles incoming phone calls.
  • Maintains awareness of local market conditions and trends. Contributes ideas to Community Manager for marketing the community and improving resident satisfaction.
  • Maintains a lease closing ratio at a level appropriate for the property and submarket.
• Administrative
  • Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the Community Manager.
  • Organizes and files all applicable reports, leases and paperwork.
  • Proofreads all lease paperwork and processes move-ins and move-outs.
  • Processes all security deposit move-out reports.
  • Accepts service requests from residents and routes to maintenance for prompt processing. May conduct service follow-up with resident when work is completed.
• General
  • Performs any additional duties assigned by the Community Manager or Regional Manager.

Desired Skills And Experience

• 2+ years experience in property management or equivalent experience, including leasing, sales/closing, and customer service.
• Experience with Yardi/CRM and On-Site.
• Accounts Payable experience or prior experience reviewing and paying/entering invoices.
• Driver's License and vehicle insurance may be required.

Desired Competencies

• Highly detail oriented with the ability to provide accurate and timely reports and information.
• Comfortable working in a fast-paced, customer service-oriented environment.
• Understanding of industry terms and the ability to interpret tenant file information and complex documents like regulatory agreements and program regulations.
• Ability to de-escalate conflict and remain calm and courteous at all times.
• Kind, thorough, and clear in communication with residents, vendors, subordinates, support departments, ownership and leadership.
• Respectful and understands diverse cultural and socio-economic backgrounds.
• Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
• Performs duties under pressure and meets multiple and competing deadlines.
• Takes instructions and feedback from supervisors; able to follow direction and grow with a positive attitude.
• Exercises strong problem-solving skills.
• Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
• Strong time management, organizational and prioritization skills.
• Strong attention on resident retention.
• Ability to read, write, speak and comprehend English with correct grammar and punctuation.

If you do not fully meet the qualifications listed above but feel you have the skills and experience to be able to be successful in this position we welcome your application! Whether this or another position within Thrive, we would love to help you find the right role in our organization.

Physical Requirements

• Stand, walk or sit depending on the specific needs of the day.
• Occasional physical activities: Bend/Stoop/Squat; climb stairs; push/pull; reach above shoulder.
• Constant need to write and type using keyboard or pen/paper.
• Lifting frequently up to 25lbs and occasionally 25 - 40 lbs.
• Works both indoors and outdoors in all weather conditions.
• For information regarding work environment, physical, and mental requirements, contact Careers@thrivecommunities.com.

Equal Employment Opportunity

Diversity is celebrated at Thrive. Thrive follows consistent and fair practices to ensure equal opportunity for employment and advancement based on merit, without discrimination based on race, color, religion, national origin, age, sex, veteran status, pregnancy, disability, gender, gender identity, sexual orientation, or other legally protected basis. Reasonable accommodations are available for those who require assistance in the interview process or meeting position requirements.

Background Check & Drug Screen Policy

Thrive Communities conducts background checks and drug screens for onsite property associates after a conditional offer of employment, in compliance with applicable laws. Candidates will be asked to authorize these screenings. For questions about what is reviewed, contact careers@thrivecommunities.com.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Marketing and Sales

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