Senior Community Manager Job at Asset Living in Phoenix

Note: This description has been refined for clarity and structure while preserving the original content.

Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering value to partners. The portfolio includes properties across multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company with a diverse team that values collaboration, leadership, and opportunities to grow.

Position

COMMUNITY MANAGER

The Community Manager is responsible for overseeing the operations of a housing community under the supervision of the Regional Manager. You will manage all phases of operations, including personnel, leasing, maintenance, financial administration, and risk management. As on-site leader, you will supervise property and staff to ensure compliance with Asset Living policies, safety and fair housing guidelines, and liability considerations.

Responsibilities

• Personnel Management
• Regular/daily onsite attendance is required
• Screen, hire, train, coach, and develop on-site staff using consistent techniques and company directives
• Ensure staff effectiveness through ongoing training, coaching, and guidance in compliance with Asset training benchmarks
• Complete weekly/daily office and maintenance staff schedules and assignments
• Address performance problems, document appropriately, communicate with supervisor and HR, and terminate when necessary
• Promote harmony and quality job performance through effective leadership
• Ensure staff compliance with Company policies and procedures
• Financial Management
• Achieve high net operating income through cost control and revenue/leasing improvements; identify trends and recommend strategies
• Develop yearly operating budgets/forecasts
• Monitor deposits, rent collections, and charges for timely submission
• Monitor vendor invoices for timely receipt and reconciliation
• Ensure property closeout is completed on time and financial reports are accurate
• Strategic Leasing Management
• Develop yearly marketing plan and use marketing strategies and systems
• Ensure effective leasing techniques and accurate reporting; follow-up and documentation of leases
• Address resident complaints, concerns, and requests to ensure satisfaction
• Develop and implement resident retention programs
• Show, lease, and move-in prospective residents
• Administrative & Maintenance Management
• Ensure all administrative and leasing reporting is accurate, complete, and timely
• Head emergency team for the property; respond to emergencies with staff and residents within guidelines to minimize liability
• Manage excellent customer service and monitor service request turnaround and maintenance responsiveness
• Maintain property appearance; conduct regular inspections and ensure timely repairs
• Plan and utilize resources, equipment, and supplies economically
• Direct maintenance, construction, and rehabilitation activities to ensure quality and efficiency

Education/Experience

• High School Diploma or Equivalent; Bachelor’s degree preferred or four years’ experience in housing, or one to two years related experience and/or training; or equivalent combination
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
• Ability to understand and perform on-site software functions; basic computer skills required
• Basic knowledge of Fair Housing Laws and OSHA requirements

Physical Requirements

• Regular communication with others; ability to exchange information; may require lifting up to 25 lbs; willingness to work overtime, weekends, and nights as needed (emergencies)
• Frequent standing or sitting for prolonged periods; movement between worksites
• Occasional climbing ladders, stairs, or scaffolding; exposure to various environments; ability to work in tight spaces and outdoor conditions

License/Equipment

• Must have reliable transportation due to on-call/emergency requirements

Compensation note: Compensation decisions consider skill set, background, certifications, and related factors. The offer includes a total rewards package with benefits (medical, dental, vision, life, disability), 401K with employer matching, and potential commission/bonuses where applicable. Full-time employees receive paid sick days and holidays.

Salary Range: $90,000 per year to $95,000 per year

Note: This job description is not all-inclusive and may be modified. Additional duties may be assigned as needed.

Seniorities and Employment

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing and Sales

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