Catering / Community Manager Job at Sifted in New York

About Sifted

Jess Legge and Kimberly Lexow were masters of the 9 to 5 - working at a high-growth tech start-up, with one question: “Could the work lunch be better?”

It’s an expectation these days that work is hard and fast. But lunch doesn’t have to be that way. Imagining an office where employees want to stick around and share a table of inspired food, Legge and Lexow founded Sifted in 2015. Since then we’ve delivered millions of meals to Fortune 500s and high-growth startups across the US. When COVID-19 hit, our clients needed a partner to help them manage their new normal. That’s when we created our virtual team building experiences. Now as companies fully embrace the future of a flexible workplace, Sifted has become a comprehensive employee experience partner offering both in-office catering services and an extensive portfolio of engaging virtual experiences for distributed teams.

We use 7 core truths as the framework of our employee engagement programs and team culture:

• Good food is powerful
• Simple food is the best food
• We support regular people with big ideas
• We make mistakes and evolve
• We appreciate people’s differences
• We seek, listen and implement feedback quickly + enthusiastically
• We are our clients’ biggest fans

Sifted kitchens are zero food waste with all food scraps being composted and all leftovers donated everyday. Since launching our donation program, Sifted has donated over $3M in lunches to those who experience food insecurity in our 6 cities. We’re committed to sustainability as we grow.

About The Role

Sifted is expanding into NYC and we’re on the hunt for a catering manager, which we call our Community Manager, to help launch our corporate catering operations this summer. You will live and breathe the Sifted brand, be a champion for our clients, and act as the primary liaison between the culinary team and the Sifted community. The Community Manager is operationally oriented, takes a white-glove approach to account management, and is a natural leader who inspires others into action. You will energize an efficient, personalized lunch service in a high-volume environment.

Reporting directly to the City Manager, the role includes leading lunch service Monday-Friday, managing the host team, and serving as the primary contact for all clients. This position requires the ability to operate a company vehicle / cargo van.

What You’ll Be Doing

• Kitchen Operations
  • Execute daily pack-out; oversee lunch and dinner delivery, setup and onsite experience across client community; maintain presence at kitchen daily
  • Partner with head chef regarding food production; act as primary liaison between culinary team and Sifted clients
  • Improve logistics for operational team, in line with company priorities and team buy-in
• Account Management + Client Marketing
  • Own the client relationship: act as main point of contact for clients, communicate directly with clients to resolve issues professionally and quickly
  • Onboard new clients and serve as their initial host
  • Own every aspect of service experience; maintain on-site presence minimum of 2x/week
  • Elevate the Sifted brand with clients, in the community and internally with your team
  • Engage with the local startup scene and create buzz for our lunch programs
• People Management + Leadership
  • Hire host team, oversee host schedule
  • Train and monitor performance of host team
  • Schedule and conduct one-on-one’s with each host regularly
  • Foster strong relationships with the host team and reinforce positive culture
  • Lead by example in client communication, host communication, on-site conduct, and brand-aligned setups

Our Ideal Candidate

• Has 1+ years experience in the service industry
• Has 1+ years experience in a professional setting
• Operationally minded: strong follow-through, detail-oriented with big-picture thinking, decisive yet patient in time-sensitive situations
• Natural leader: has held a coaching, managing or leadership role; confident delegating; responsive and accessible
• Analytical: can convert quantitative feedback into qualitative action; basic proficiency in Microsoft Excel; able to leverage data and technology to automate functions
• Brand-aware: can accurately represent and speak to a company’s brand

Perks & Benefits

• Compensation: starting between $70-80k per year + yearly bonus tied to goal achievement
• Company-sponsored health insurance plans, including 100% company-paid HDHP, plus vision and dental opt-in
• 401(k) available after six months of employment
• Unlimited paid time off; 10 paid company holidays; paid winter break from Dec 24-Jan 1
• Monthly cell phone usage reimbursement
• Free lunch during meal service
• 100% mileage reimbursement
• Opportunities to take on larger roles within our organization and learn with a fast-growing start-up

Eligibility

This position must maintain ServSafe Food Manager certification.

Work Environment

This position is based in a commercial kitchen as well as in client offices.

Physical Requirements

This position requires the ability to lift up to 50 lbs; it requires sitting for up to 4 hours at a time.

Pay Range

70,000 - 80,000 USD per year (New York City Kitchen).