Endpoint Solutions & Spaces Technician (7359C), Library Administration - 79926 J

Overview

Endpoint Solutions & Spaces Technician (7359C), Library Administration - 79926

Join to apply for the Endpoint Solutions & Spaces Technician role at Inside Higher Ed. This role is part of UC Berkeley Library IT and supports desktop, mobile, and other endpoint computing needs, as well as technology-enhanced spaces throughout the Libraries.

About UC Berkeley

At the University of California, Berkeley, we foster a community where everyone feels welcome and can thrive. We are committed to equity and social justice, and we support professional development for our staff.

Departmental Overview

The Library Information Technology (Library IT) Division designs, develops, and maintains technology environments for the Library, including digital collections, discovery platforms, library web presence, server-based technologies, library management and discovery systems, computing services, and library labs for staff and public.

Position Summary

This position is part of the Library IT Endpoint Solutions & Spaces (ESS) department. It provides technical support to library staff for desktop, mobile, and other endpoint computing needs, and supports technology-enhanced spaces. The role troubleshoots hardware, software, and network-related issues to ensure reliable and efficient operations.

Application Review Date

The First Review Date for this job is: 08/11/2025.

Responsibilities

• Service Management & Customer Service: plan and implement technology hardware and software upgrades; analyze, troubleshoot, and resolve moderately complex hardware and software issues; provide the highest tier of technical support with excellent front-facing customer service; collaborate with Berkeley IT and other campus units to align library technology services with campus standards; install and retire desktop and laptop computers for staff; identify and resolve security issues and maintain accuracy of deployed machines; respond to and resolve Endpoint Detection and Response (EDR) security alerts; create and maintain documentation.

• Preparation, Provisioning and Installation of Library Technology: image and deploy computers used by Library staff, students and patrons; update inventory records; make hardware and software recommendations to support Library IT projects; setup and breakdown AV equipment for library events; install and support public computers across the 20 libraries.

• Network Support and Administration: manage and maintain library network information (subnets, WiFi, etc.); manage registered network devices; evaluate and test network connections; place network orders (new lines, activations, removals).

• Miscellaneous: stay current with industry trends in end-user computing; maintain skills with latest hardware, software, and networking technologies; perform other duties within the scope of Library IT.

Required Qualifications

• Experience conducting escalated, broad technical support including hardware and software tests and reporting conclusions and recommendations.
• Knowledge of networking concepts (IP, DNS, DHCP, VPN, Wi‑Fi).
• Skill in configuring, troubleshooting, and supporting desktop, laptop, and mobile devices.
• Understanding of BIOS/UEFI deployment configurations; experience with Windows deployment tools (WDS, MDT, etc.).
• Interpersonal skills to work with technical and non-technical personnel.
• Experience with remote software to diagnose hardware/software problems; networking diagnostic tools (Wireshark, Ping, Traceroute, Netstat, nslookup).
• Ability to create technical documentation and understand basic cybersecurity principles (password management, phishing awareness, security updates).
• Bachelor’s degree or equivalent experience/training.

Preferred Qualifications

• Proficiency with Endpoint Detection and Response tools (e.g., CrowdStrike, SentinelOne, Carbon Black, Symantec).
• Experience with antivirus/anti-malware and advanced threat protection software.
• Hands-on experience detecting and responding to endpoint security threats.
• Knowledge of Google productivity tools (Gmail, Calendar, Docs, Sheets, etc.).
• Familiarity with ticketing systems (Jira, ServiceNow).

Salary & Benefits

Budgeted hourly range: $31.56 (Step 2.5) – $36.28 (Step 5.5). This is a non-exempt, biweekly-paid position. For information on the comprehensive benefits package, visit the UC Berkeley Compensation & Benefits site.

The University provides required disclosures and adheres to applicable laws and policies, including equal employment opportunity.

How to Apply

To apply, submit your resume and cover letter via the UC Berkeley Careers site.

Other Information

This position is governed by the Technical Unit (TX) collective bargaining agreement between UC and UPTE. This is not a visa opportunity. This role requires fingerprinting and a background check. See policies on misconduct disclosure and UC policies on equality and discrimination for reference.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.