Club Pilates is hiring: Studio Manager in Marlton

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About us
We are a small business in South Jersey, owners and operators of 4 Club Pilates studios. Our key values include: staying focused on customers, being supportive of each other, and just plain excitement!

Position

The ideal Studio Manager will oversee all Studio functionality, with a strong focus on sales.

Company Overview

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community. Club Pilates has international presence with nearly 1000 locations. Class formats target a wide range of clients’ needs – from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. Its over 2200 instructors provide over 17 million workouts a year to tens of thousands of members. Club Pilates has been recognized in Inc Magazine's Inc. 500 and Inc. 5000 List two years in a row as well as Entrepreneur Magazine's Franchise 500 two years in a row. For more information, visit www.clubpilates.com

Requirements

• 2+ years of membership or service sales experience. This would be direct-to-consumer sales experience as the primary responsibility in previous roles
• Focus on delivering excellent customer service, with 2+ years of experience
• Confident in generating personal sales and training Sales Reps in sales
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to excel in a fast changing, diverse environment
• Ability to recognize areas of improvement and make changes using good judgement
• An affinity and passion for fitness
• Solid writing and grammar skills
• Highly organized, proficient in data management, ability to prioritize and meet deadlines
• Professional, punctual, reliable and neat
• Strong attention to detail and accuracy
• Trustworthy and ability to handle confidential information
• Ability to work harmoniously with co-workers, clients and the general public
• Proficiency with computers and Studio software (ClubReady)

Duties

• Sales and Retention – 75%
• Direct membership sales – inside and outside
• Lead generation including Grass Roots Marketing and Networking
• Implement sales process to schedule prospects into Demo class; lead sales during Demo classes
• Schedule and participate in networking/community events and studio promotions
• Strategically manage marketing campaigns to generate leads for the studio
• Ensure current members are satisfied and using their membership to reduce cancellations
• Manage social media with owner’s support
• Staff & Vendor Management – 20%
• Manage staff schedule
• Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
• Supervise Sales Representatives
• Hire/Manage Reps at the studio
• Review instructor evaluations performed by Master Trainers
• Operations – 5%
• Monitor and optimize studio operations efficiency: Run and review revenue reports, attendance reports, member engagement reports, efficiency reports, etc.
• Independently make decisions related to high level customer service
• Collect outstanding dues
• Maintain cleanliness and organization of the Pilates Studio
• Enforce Club Pilates policies and procedures
• Ensure all forms, administrative supplies, and studio literature is stocked and visible
• Any other duties as assigned

Compensation & Benefits

• This position offers a very competitive base salary; based on experience & performance
• Commission paid on new member sales and Private Training sales
• Opportunity to bonus, based on membership sales and retention performance. Bonus could be up to 50% of total compensation.
• Unlimited growth potential within the company.

Job Type: Full-time

Compensation: $40,000.00 - $70,000.00 total per year

Benefits

• 401(k)
• Employee discount
• Flexible schedule
• Health Insurance Assistance
• Paid time off

Schedule

• Flexible schedule is critical
• Monday to Friday: either day or evening shift
• Weekends

Ability to commute/relocate

• Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Company Description

Club Pilates is a boutique Pilates studio specializing in reformer fusion classes for anyone, at any age or fitness level. Pure to Joseph Pilates’ original Reformer-based Contrology Method, but modernized with group practice and expanded state-of-the-art equipment, Club Pilates offers high-quality, life-changing training at a surprisingly affordable price.