Piercing Studio Nurse - Sign-On Bonus Available Job at Rowan Inc. in Burlington

Overview

Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses and a celebratory approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party!

What this role is about

Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage nursing skills and expertise to perform piercings with care and precision. Nurses support our clinical piercing services by ensuring safety, infection control, and customer calm, turning each piercing into a memorable milestone.

What you’ll do

Customer Service

• Create magical and memorable customer experiences by combining clinical care with a celebratory atmosphere during each piercing session.
• Ensure customer safety and comfort and smooth flow of care.
• Provide confident, clear, and professional communication with clients throughout their piercing experience.
• Create a comforting atmosphere for customers to ease concerns and ensure a relaxed piercing experience.
• Educate customers on aftercare and promote Rowan's After Care to support healing and well-being.
• Conduct a thorough ear evaluation to find the best earring placement and offer personalized styling advice.
• Monitor the customer experience and address issues to maintain Rowan's clinical piercing standards.
• Maintain a sterile and aseptic environment at the nurse station and procedure tray, ensuring surfaces, instruments, and supplies are clean and properly sanitized.
• Apply expertise in skin care and infection control to provide professional piercing services.

Studio Support

• Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere.
• Flexibility to fill shifts as needed.
• May mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions.
• Stay attentive to anything that could impact the customer experience and report issues to management while collaborating to resolve them.

Inventory and Supplies

• Ensure all piercing stations, including the nurse cart, nurse stand, and nurse nook, are stocked with necessary supplies and ready for customer needs.
• Ensure safety and cleanliness of services by sterilizing jewelry and piercing instruments.

Studio Operations

• Follow state, federal, and CDC guidelines to ensure a sanitary and safe piercing experience.

Sales

• Support studio metrics including revenue growth, piercing efficiency, average order value, and sales.
• Educate customers on Rowan After Care and the benefits of bringing home an extra pair of hypoallergenic, non-piercing jewelry to promote healing.

Reporting and Communication

• Address operational concerns promptly and escalate as needed, ensuring clear communication with management and team members to implement solutions.

What you bring to the table

• Required Certifications: Active RN or LPN/LVN License.
• Professional and engaging customer care approach.
• Warm, friendly, team player with an entrepreneurial spirit.
• Excited to create celebratory, memorable experiences for customers.
• Skilled in providing both technical and non-technical information to customers and community members.
• Interest in working in a retail environment with sales goals.
• Attention to detail.
• Availability to work a flexible schedule, including holidays and weekends.
• Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus.
• Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer.

Nurse Benefits & Perks

• Compensation: $28 per hour + 100% of earned tips.
• Note: Nurses typically earn an additional $25 per hour in tips once fully trained. Tips aren’t guaranteed and can vary by location.
• Full-time new hires may be eligible for a sign-on bonus; amount and payout schedule discussed during interview.
• Paid accrued vacation and sick time for full-time employees.
• Medical/Dental/Vision health plans for full-time employees.
• Employee Assistance Program (EAP) Resources.
• 401k and Roth IRA plans.
• Generous employee discounts on products and services.
• Team Member Referral Bonus plan for Studio positions.

Check us out on CBS News - Chicago! Transforming Nurses into Professional Piercers

About Us

Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US provide an alternative to the standard mall piercing. We believe every ear piercing is a milestone and should be celebrated. We believe in “Piercing for All”.

Check us out on the TODAY Show on NBC — How 1 woman is reinventing the ear piercing experience (today.com)

How Rowan Has Created a New Pathway for Nurses

Important note

Rowan believes in teamwork, collaboration, and diversity. In a remote setting, interviewing may include phone interviews, virtual on-site interviews, and on-the-job mock cases. We are committed to a thorough process for candidates and will follow up with applicants. We are an equal opportunity employer and encourage everyone to apply. Row­an is an equal opportunity employer. All applicants will be considered for employment without regard to protected characteristics.