Bixal is hiring: Voice UX/UI Designer in Washington

Overview

Voice UX/UI Designer at Bixal — join to apply for the role.

Bixal is a consulting company headquartered in Fairfax, VA, working with governments and organizations to deliver better services and experiences. We value a People-First culture, collaboration and transparency, a growth mindset, and creating lasting impact. We are committed to equal employment opportunities for all individuals and to maintaining an inclusive, purpose-driven environment.

About the role

As a Voice UX/UI Designer on this project, you’ll be part of an interdisciplinary product team focused on human-centered design (HCD), Agile delivery, and conversational user experiences. You’ll collaborate with service designers, CX analysts, call center agents, and developers to design, prototype, and test voice-based self-service solutions that reflect complex, cross-system journeys across web, mobile, and call center channels. You’ll play a key role in developing intuitive, NLU-driven voice interactions for the VA VoiceBot, ensuring seamless integration with call center systems and improving the Veteran experience. This is a full-time position contingent on contract award by our client, with a defined performance period of one year with two one-year option periods.

compensation: The salary range for this role is $92,000 – $95,000. Most offers tend to land near the midpoint of the range, based on experience and skills.

Responsibilities

• Collaborate with cross-functional team members and stakeholders to design, iterate, and validate solutions that meet user needs and business goals.
• Translate user research into wireframes, mockups, and high-fidelity prototypes using tools like Figma, Sketch, or Adobe XD.
• Conduct iterative usability testing and incorporate findings into design updates.
• Create visual design assets and UI components aligned with USWDS standards and accessibility requirements (Section 508, WCAG 2.2).
• Participate in Agile ceremonies (sprint planning, standups, reviews, retrospectives) and collaborate with front-end developers.
• Document design decisions and maintain consistency across digital products.
• Design and iterate voice interaction flows for NLU-driven VoiceBot experiences and optimize call center handoffs with CRM integrations (e.g., Salesforce, Dynamics).
• Conduct user research and usability testing to refine NLU and VoiceBot interfaces; support secure context sharing for escalation protocols.
• Other relevant duties as trained and qualified to perform.

Qualifications

• Bachelor’s degree in a related field and at least four (4) years of relevant experience.
• Proven experience in user-centered design and UI design for web, mobile, or conversational applications.
• Understanding of accessibility standards (Section 508, WCAG 2.2).
• Experience creating wireframes, mockups, and high-fidelity prototypes.
• Strong collaboration and communication skills; experience working in Agile environments.
• Experience using advanced NLU/NLP and designing/testing voice interactions (e.g., Google Dialogflow CX, Genesys, Amazon Lex).
• Experience with call center processes and working with CRMs (Salesforce, Dynamics).
• Ability to obtain and maintain a Public Trust clearance.

Nice to Have

• Experience with federal clients or regulated environments.
• Familiarity with USWDS and federal digital service standards.

How We Support Our Team

• Flexible hours
• 401K with matching
• Parental Leave
• Medical/dental/vision benefits
• Flex Spending Account
• Company-provided short-term disability and life insurance
• Commuter benefits
• PTO and 11 paid holidays

EEO

Our company is committed to providing equal employment opportunities and complies with applicable laws. Employment decisions are based on merit, qualifications, and business needs.