State of Nebraska is hiring: UI Field Representative in Lincoln

Join to apply for the UI Field Representative role at State of Nebraska

Location: Lincoln, NE

Hiring Agency: Labor - Agency 23

Salary: $24.103 per hour

Job Posting: JR2025-00019029 UI Field Representative (Open)

Applications No Longer Accepted On: 09-04-2025

Overview

The Department of Labor has a great opportunity to join the UI Benefits Accuracy Measurement (BAM) team as an Unemployment Insurance (UI) Field Representative to perform unemployment insurance denial and payment claim reviews to ensure unemployment insurance benefits have been appropriately granted or denied and allocated properly.

Responsibilities

• Compiles and reviews existing unemployment insurance benefit determinations and evaluates data and eligibility criteria to determine the correctness of the adjudicated process and validity of the denial and/or payment of benefits.
• Issues monetary re-determinations and/or non-monetary re-determinations to correct errors or changes in benefit eligibility in cases of new information.
• Interviews claimants and employers to determine reason for claimant's separation and to verify claimant's eligibility for unemployment insurance benefits and employer charging based on Nebraska Employment Security Law.
• Verifies correct wages are paid to ensure weekly unemployment insurance benefits are accurate and investigates wage discrepancies.
• Investigates potential overpayments, gathers information to recoup overpayments and detects benefit payment errors, denial errors, and potential fraud.
• Prepares investigative reports, appropriate allocation documents and recommendations for further actions.
• Testifies and represents the Commissioner of Labor at administrative hearings or prosecution hearings in various Nebraska counties.
• Interprets applicable laws, statutes, policies, procedures, and regulations and provides explanation to claimants and employers regarding legal requirements and procedures pertinent to the unemployment insurance program and Nebraska Employment Security law.
• Limited job-related travel may be required.

Qualifications

• Minimum Qualifications: Post high school coursework/training in public or business administration, finance, accounting, social/behavioral sciences or related field OR two years experience in employment services, unemployment insurance or human services with responsibility for interviewing; analyzing and/or evaluating data to draw conclusions; assessing documents and records; or performing accounting functions with direct public contact.
• Preferred Qualifications: Bachelor’s degree in public or business administration, finance, accounting, social/behavioral sciences or related field. Experience administering the law in an Unemployment Insurance program (UI Tax, UI Benefit Integrity Unit, UI Benefits or UI Claims). Experience working with electronic forms, databases, and Microsoft Office programs.
• Knowledge, Skills And Abilities: Knowledge of Nebraska Employment Security Law. Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Access); familiarity with Internet, BPS Systems, NEworks, ECM/OnBase.
• Ability: plan, organize, conduct thorough reviews; gather data; interview individuals; use critical thinking to make independent decisions; apply, interpret and explain laws and regulations; communicate professionally with others; administer laws in Unemployment Insurance programs.

Benefits

• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Career advancement opportunities as the largest and most diverse employer in the State
• Training and Development based on your career aspirations
• A safe and secure environment

Equal Opportunity

The State of Nebraska values a diverse and inclusive environment. We recruit, hire, train, and promote without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics. Current employees should apply via Workday Internal Apply app from the home landing page.

Schedule: 8am-5pm; Monday-Friday

Location: NDOL Administration Building, 550 South 16th Street, Lincoln, NE