Lead User Experience Designer (Remote) Job at Silicon Valley Bank in San Francis

Overview

This is a remote role that may be hired in several markets in the United States.

This position is aligned to Silicon Valley Bank, a division of First Citizens Bank. We bring together entrepreneurs, investors, venture capitalists and private equity firms to move bold ideas forward, fast. We are committed to delivering user-centered, high-impact solutions to our clients and are looking for creative thinkers who want to challenge the status quo and create a seamless digital banking experience.

The team and the opportunity

We are a diverse group of designers, researchers and content strategists focused on creating great digital banking experiences. We care about human-centered design, making commercial banking great, and building a trusting, safe and collaborative design culture where you can do your best work. We seek team members with a learning mindset who can collaborate with cross-functional partners and learn the ins and outs of commercial banking products.

You are an advocate for the user and the design process, care deeply about all the detail, and thrive in ambiguity and complexity.

Responsibilities

What You’ll Do

• Lead UX design within the Lending and Credit Product Management team, contributing to a new end-to-end digital lending experience used by thousands of customers.
• Reimagine how SVB can optimize the credit product experience for clients and the lending portfolio management experience for associates, working within platform complexities and regulatory constraints.
• Deliver UX/UI designs by prototyping, conducting user research and validation, developing frameworks across multiple product pods, and facilitating discovery workshops with users and stakeholders.
• Partner closely with Product Managers, Developers, Content Strategists and UX Researchers to create high-quality UX deliverables that support end-to-end user experiences.

Qualifications

Required Qualifications

• Bachelor's Degree and 4 years of experience in product design OR High School Diploma or GED and 8 years of experience (prefer 8-10 years designing digital product experiences in an agile environment).
• Experience designing digital products in the financial services industry.
• Portfolio demonstrating deep UI/UX understanding (flows, journey maps, service blueprints, prototypes, user research).
• Experience delivering on multiple projects in a fast-paced, dynamic environment.
• Excellent knowledge of Figma for low- and high-fidelity prototypes.
• Proficiency with JIRA and Confluence for partnering with developers and product partners.
• Experience designing omni-channel experiences (desktop and mobile).
• Familiarity with web technologies and cross-device considerations.
• Experience with discovery and user research methodologies (benchmarking, usability testing, personas, interviews).
• Experience with design systems and style guides; familiarity with B2B design.
• Strong communication and collaboration skills; ability to facilitate workshops and align stakeholders with roadmaps.

Preferred Qualifications

• Ability to adjust storytelling of design decisions to various leadership levels.
• Experience mentoring designers and evangelizing design within an organization.
• Experience working with Salesforce and with nCino.

Benefits are an integral part of total rewards. More information can be found at https://jobs.firstcitizens.com/benefits.

This job posting has been extended until 10/31/25. If needed, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.