Agoda is hiring: Senior User Experience Researcher(Bangkok – Based, Relocation p

Senior User Experience Researcher (Bangkok – Based, Relocation provided)

Join to apply for the Senior User Experience Researcher (Bangkok – Based, Relocation provided) role at Agoda

This role is based in Bangkok, with relocation assistance provided.

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our purpose – Bridging the World Through Travel. We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

Responsibilities

• Senior User experience Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions.
• Lead core end-to-end research activities – including driving research objectives, hypotheses, methodology, execution, analysis, and communication.

Qualifications

• Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or any related field
• 10+ years of relevant experience in consumer-facing business domains
• Experience planning, scoping, conducting, analyzing and communicating research
• Experience with qualitative and user-centered design methods (interviews, diary studies, direct observation, think-aloud usability testing, etc.)
• Experience with quantitative research (metrics, survey design, sampling, crosstabs, statistical concepts)
• Experience in evaluating, negotiating, and working with external research vendors
• Ability to describe user problems and business opportunities to stakeholders using both quantitative and qualitative data
• Strong critical thinking beyond business requests
• Excellent storytelling and communication; able to speak fluently with business people, designers, engineers and other stakeholders in English
• Ability to collaborate effectively in a dynamic, data-driven and creative environment

Work environment & Equal Opportunity

We are a diverse team committed to an inclusive environment. Agoda is an Equal Opportunity Employer. We hire based on merit and qualifications without regard to sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics.

Disclaimer: We do not accept unsolicited third-party or agency submissions. We reserve the right to contact and hire candidates directly without a recruitment fee.