Eurofins PSS Insourcing Solutions is hiring: User Acceptance Technical Writer in

Overview

This on-site role (West Point, PA) is a full-time position for a meticulous and analytical User Acceptance Testing (UAT) Specialist / Technical Writer. The dual-role focuses on lab-based testing software solutions and producing clear documentation (SOPs, User Guides, Process Flows, Execution Resources). The UAT Specialist / Technical Writer will collaborate with laboratory personnel and IT to develop test plans, write and execute test cases, and create user manuals and other technical documents to ensure high-quality deliverables.

Responsibilities

• Test Planning, design and drafting
  • Collaborate with IT and laboratory scientists, project managers, and stakeholders to understand requirements and define acceptance criteria specific to lab workflows
  • Develop comprehensive UAT test plans and necessary test cases based on laboratory processes, regulatory requirements, and user stories
  • Write specific test scripts that evidence the successful performance of the acceptance criteria
  • Communicate all found bugs and defects in a timely fashion during the initial “smoke testing” process
• Test Execution
  • Execute UAT test cases, document results, and identify defects or issues related to software functionality
  • Self-execute test scripts or facilitate UAT sessions with lab personnel to gather feedback and validate software performance in real-world scenarios
• Defect Management
  • Log and track defects using a defect management tool, ensuring timely resolution and effective communication with development teams
  • Work closely with software developers to communicate issues and verify fixes, ensuring compliance with laboratory standards
  • Incorporate fixes into test scripts as needed
• Documentation and Reporting
  • Prepare UAT reports summarizing test results, defect status and metrics surrounding the testing process
  • Maintain clear and organized documentation of test cases, test results, and user feedback, ensuring traceability to laboratory requirements

Technical Writing

• Documentation Development
  • Create and maintain SOPs, user manuals, technical specifications, and other documentation to support software applications used in laboratory settings
  • Collaborate with subject matter experts to gather information and ensure accuracy in technical documentation
• Content Review and Editing
  • Review and edit documentation for clarity, consistency, and adherence to company standards
  • Ensure that all documentation is user-friendly and accessible to laboratory personnel with varying levels of technical expertise
• Training Materials & Training
  • Be capable of training users on new system functionality and providing demonstrations to senior management as needed
  • Develop training materials and guides to assist laboratory staff in using new systems and features effectively
  • Conduct training sessions as needed to ensure users understand the software and its functionalities

Qualifications

• Education
  • Bachelor’s degree in Computer Science, Information Technology, Laboratory Science, Technical Communication, or a related field.
• Experience
  • 2+ years of experience in scientific or related field software testing, with a strong focus on user acceptance testing
  • Experience in technical writing, particularly in creating user manuals and technical documentation for software applications.
• Technical Skills
  • Familiarity with software development life cycle (SDLC) and testing methodologies, especially in lab-based applications
  • Strong written and verbal communication skills
  • Proficiency in using testing tools (e.g., Xray, JIRA, ALM) and an understanding of laboratory information management systems (LIMS)
  • Experience with documentation software and Microsoft application tools is a plus
• Soft Skills
  • Strong analytical and problem-solving skills, with attention to detail
  • Excellent communication and interpersonal skills, particularly in an IT and lab environment
  • Ability to work independently and collaboratively within a team

Work Environment

• This position may require occasional overtime and flexibility to meet project deadlines
• The role may involve working in a laboratory setting, with adherence to safety protocols

Additional Information

• Position is full-time, Monday-Friday, generally 8 a.m. - 5 p.m., but may vary to meet assay needs; overtime as needed
• Candidates currently living within a commutable distance of West Point, PA are encouraged to apply
• This role is fully on-site
• Excellent full-time benefits including medical, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

EEO Statement Eurofins USA PSS Insourcing Solutions is a Disabled and Veteran Equal Employment Opportunity employer.