H&M is hiring: Visual Merchandiser- Stonestown Galleria San Francisco in San Fra

Overview

About the Role – As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing the visual, commercial, and styling curation according to visual & commercial guidelines for the store. You will also use your trend and competitor awareness to provide colleagues with the correct information, coach, upskill and develop the store team to contribute to a great customer experience.

Responsibilities

• Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines (In-direct).
• Represent yourself and the H&M Brand positively during customer interactions (Direct).
• Organize and plan your workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager.
• Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards.
• Ensure good garment care, stock levels, and provide input on allocation to Store Management and Area teams.
• Perform sales report (KPIs) follow-up, identify and prioritize visual & commercial opportunities in collaboration with Store Management team.
• Create efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management team.
• Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store team.

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers.
• Plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate customer needs and enhance the shopping experience in store.

Team & Development

• Share, inspire and educate your store teams, keep them updated with seasonal changes, fashion trends, relevant visual & commercial information, in-store communication, including price perception.
• Coach and develop the Store team’s visual and commercial skills to secure high quality of product & commercial presentation according to guidelines.
• Support and develop daily routines and best practices to maintain a consistent level of visual & commercial standards while maintaining customer service engagement.
• Develop and coach talent and provide onboarding training to new colleagues.
• Organize, provide, and carry out visual & commercial upskilling for you and your colleagues.
• Complete Visual Competencies & Commercial 4 All trainings based on Regional & Sales Market learning and development goals.
• Support Sales Market and Area teams with expansion (store projects) needs.

Visual & Commercial Execution

• Execute the visual & commercial curation & styling for the store based on commercial calendar, allocation, store activation plan and fashion trends according to mood boards and direction from the visual & commercial guidelines.
• Carry out sample picking best practice routines including stockroom garment quantities, accessories, and shoes to create clear trends and stories according to guidelines.
• Secure window & styling execution according to guidelines to create inspirational and commercial customer experience.
• Provide good customer flow by maintaining commercial layout, fixtures, to secure the best trend story placement.
• Maintain price signs in windows and throughout the store following Global strategy and Sales Market requirements.
• Collaborate with Facilities Management to ensure lighting is working correctly to highlight products and display forms.
• Maintain and care for all display forms and interior material with sustainability in mind.
• Collaborate with Area Visual Manager to keep store navigation up to date according to latest guidelines and store layout.
• Ensure the store has enough quantities of sale and other activity including POS material according to local routines.
• Keep sales floor and back of house clean, organized, and safe according to local security guidelines.

Qualifications

• For you to be a successful Visual Merchandiser, you must be curious and creative; always looking for inspiration, proactive, solution focused, flexible, with effective communication skills to achieve results cross functionally.
• We look for individuals with fashion interests and leadership skills who can apply their visual and commercial experience in a dynamic environment.
• Experience with being solution focused to improve product presentation and commercial execution in store.
• Good knowledge of visual, commercial, and operational best practices, routines, and tools.
• Know how to manage, follow-up and act on selling equations and weekly sales reports.

Why You’ll Love Working at H&M

• We value diverse backgrounds and are committed to an inclusive, diverse, and equitable workplace.
• We pride ourselves on being a values-driven organization, guided by our values that have been part of our success story for over 75 years.
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities.
• Inclusive company culture where you’re encouraged to be yourself at work.
• Access to a large global talent community with opportunities for growth.
• Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave programs, and a community day.
• Employee discount across H&M Group brands including COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound.

Compensation

Compensation: base salary range is $22.14 - $26.79 hourly. Non-Exempt, Hourly.

Additional Information

This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion. H&M may pay more or less than the posted range depending on qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application process, please contact us at the appropriate channel and follow instructions provided.