Overview
Genworth empowers families navigating the aging journey and values diversity and inclusion. We seek to bring compassionate, authentic collaboration to serve millions of policyholders.
Our four values guide our strategy and interactions: Make it human, Make it about others, Make it happen, Make it better.
Position title: IT Technical Writer
Position location: This position is available to Virginia residents as Richmond or Lynchburg, VA hybrid in-office or remote applicants residing in states/locations under Eastern or Central Time: AL, CT, DE, FL, GA, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NH, NJ, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, VA, DC, VT, WV, WI.
Your Role
As an IT Technical Writer – Cloud Center of Excellence, you’ll help design, implement, and manage technology solutions that underpin world-class customer service. You will join our Cloud Center of Excellence (CCoE) to support a team of Enterprise Cloud Architects by creating, maintaining, and improving technical documentation that enables consistent cloud adoption, governance, and operational excellence.
What You Will Be Doing
- Collaborate with Enterprise Cloud Architects to document cloud architecture patterns, standards, and best practices.
- Develop and maintain technical documentation including design documents, runbooks, SOPs, knowledge base articles, and user guides.
- Translate complex cloud concepts into clear, concise content for technical and non-technical audiences.
- Ensure documentation aligns with organizational standards and compliance requirements.
- Participate in cloud governance and architecture review meetings to capture decisions and action items.
- Maintain version control and documentation repositories (e.g., Teams, SharePoint, GitLab).
- Assist in the creation of training materials and onboarding guides for cloud services.
What You Bring
- Bachelor’s degree in Computer Science, Information Technology, English, or a related field.
- Background in Systems Engineering.
- Proven experience as a technical writer in an IT or cloud-focused environment.
- Strong understanding of cloud computing concepts, particularly Microsoft Azure and AWS.
- Familiarity with cloud-native services, infrastructure-as-code (Terraform, ARM, Bicep, CloudFormation), and DevOps practices.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively in a fast-paced, technical environment.
- Proficiency with documentation tools such as Microsoft 365 and diagramming tools like Visio, Miro, or Lucidchart.
Nice to Have
- Experience working in or supporting a Cloud Center of Excellence or enterprise architecture team.
- Knowledge of cloud security, compliance frameworks, and operational monitoring tools.
- Familiarity with Agile methodologies and tools like Jira or Azure DevOps.
- This role is not eligible for employment visa sponsorship.
Employee Benefits & Well-Being
- Competitive Compensation & Total Rewards Incentives
- Comprehensive Healthcare Coverage
- Multiple 401(k) Savings Plan Options
- Auto Enrollment in Employer-Directed Retirement Account (100% employer-funded)
- Generous Paid Time Off – including 12 paid holidays, volunteer time off, and paid family leave
- Disability, life, and long-term care insurance
- Tuition reimbursement, student loan repayment, and training & certification support
- Wellness support including gym membership reimbursement and Employee Assistance Program resources
- Caregiver and mental health support services
The base salary pay range for this role starts at $91,800 and goes up to $181,200. In addition to base pay, you may participate in an incentive plan with a target earning opportunity of 10% of base compensation. Final base pay is determined at the time of posting based on location, experience, and qualifications to ensure pay equity.
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
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