Ports North is hiring: Salesforce Financial Services Cloud (FSC) UX & Solutions

Title: Salesforce Financial Services Cloud (FSC) UX & Solutions Designer

Location: Remote

Client Industry: Professional Services/Financial Services

Compensation: $55 - $75/hr. (6-month contract)

We have partnered with our client in their search for a Salesforce Financial Services Cloud (FSC) UX & Solutions Designer. In this role, you will design intuitive, compliant, and scalable Salesforce Financial Services Cloud experiences. Lead discovery, map user journeys, and translate requirements into Figma/Visio wireframes and clickable prototypes aligned to the Salesforce Lightning Design System (SLDS). Partner with admins, developers, and business stakeholders to implement FSC-specific data models and Lightning pages/flows that reduce friction for bankers, advisors, and service teams. Own usability testing, iterate on feedback, and deliver clear documentation, user stories, and acceptance criteria.

Responsibilities

• Lead discovery and journey mapping for banking/wealth/service personas; translate needs into Figma/Visio wireframes and interactive prototypes.
• Design Salesforce FSC user experiences aligned to SLDS, emphasizing usability, accessibility, and responsive layouts.
• Configure or specify Lightning App Builder pages, Dynamic Forms, Screen Flows/Flow Builder, quick actions, and page layouts to realize designs with minimal custom code.
• Collaborate with Salesforce Admins/Devs to deliver solutions; provide design specs, interaction notes, and assets; review builds for fidelity to design.
• Define user stories, acceptance criteria, and non-functional UX requirements; participate in grooming and sprint ceremonies (Agile).
• Conduct usability testing (prototype and pre-UAT), synthesize feedback, and iterate; support UAT and release readiness.
• Document design decisions, page/flow inventories, and standards; contribute to a reusable design system for FSC experiences.
• Partner with data/security teams to ensure designs respect FSC data model and sharing/security needs.

Skills Required

• Salesforce FSC expertise with practical UI/UX delivery in Lightning.
• Proficiency in Figma and Visio for wireframes, prototypes, and handoff artifacts.
• Working knowledge of SLDS, Lightning App Builder, Dynamic Forms, Flow Builder, validation rules, and formulas.
• Strong analysis & communication skills: process mapping, story writing, and cross-functional collaboration.
• Familiarity with Sales Cloud and Service Cloud; Experience Cloud and OmniStudio are a plus.
• Salesforce certifications (Administrator, Platform App Builder, UX Designer) are a plus.

Education & Work Experience

• Bachelor’s in Computer Science, Information Systems, Human–Computer Interaction/Design, or related field (preferred).
• Proven experience as a Salesforce Business Systems Analyst/Designer, including FSC implementations and end-to-end UI/UX delivery (wireframe -> prototype -> configured Lightning pages/flows).

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