Overview
ADP is hiring a Senior UX Researcher to join its UX Research team, shaping product experiences for ADP's cloud-based payroll, tax, HR, and benefits solutions. You will be the voice of our clients, collaborating with UX designers, product managers, and developers to inform product and design decisions.
What You'll Do
Learn more about ADP at jobs.adp.com
Drive Human-Centered Discovery
- Conduct research to understand user needs and behaviors, ensuring findings inform product and design decisions.
- Frame research questions and define study goals with input from product/design partners.
- Support discovery activities under guidance of senior stakeholders.
Collaborate Across Teams
- Partner closely with designers, product managers, and engineers to ensure research findings directly inform product decisions.
- Contribute to team discussions by representing user perspectives and highlighting key insights.
- Build shared understanding within project teams by clearly communicating research outcomes.
- Collaborate effectively in a fast-paced, distributed environment, seeking guidance on complex or cross-team alignment when needed.
Recruit, Execute & Experiment
- Independently run usability testing, interviews, and surveys.
- Recruit participants and execute research projects with appropriate methods.
- Experiment with research tools and adapt methods, with guidance on more complex/strategic studies.
Analyze & Communicate Insights
- Synthesize findings into clear takeaways that highlight user pain points and opportunities.
- Share insights in digestible formats (presentations, briefs, journey maps) to inform team decisions.
- Focus on influencing immediate design and product direction.
Shape Research Strategy
- Contribute to research planning by identifying knowledge gaps and suggesting areas of focus.
- Collaborate on study roadmaps and help prioritize opportunities with input from more senior researchers.
- Adopt and apply existing frameworks and processes consistently.
Embrace Variety & Impact
- Work across different product areas, managing tactical usability projects and contributing to discovery studies.
- Deliver timely, actionable results that influence short-term product outcomes.
- Gain exposure to a range of methods and product domains.
To Succeed In This Role
- Your prior experience with B2B and B2C web and mobile applications, along with experience with research and analysis tools like Maze, Dovetail, Qualtrics, Figma, Miro, etc., will give you the comfort in this role to be successful.
- Your expertise with UX research methods such as usability testing (moderated and unmoderated), interviews, and surveys is required. You can represent user needs through discovery, business process flows, customer journey mapping, persona development and requirements gathering, and you know how to measure human behaviors and attitudes. You also advocate for the user perspective throughout the product development lifecycle.
- Ability to collaborate with and influence global teams across multiple time zones and countries is embedded in our culture.
- An advanced degree in Human Computer Interaction or a related discipline isn't required but could set you apart.
You'll Love Working Here Because You Can
- Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
- Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with achieving simplicity with a focus on client happiness and productivity.
- Be surrounded by curious learners. We grow and elevate one another to the next level, encouraging listening, agility, and learning from mistakes.
- Act like an owner - doer. We are mission-driven and hands-on, solving complex problems.
- Give back to others. We encourage giving back to the community and support ADP's philanthropic initiatives.
- Join a company committed to equality and equity and lasting change through our actions.
What are you waiting for? Apply today!
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short- and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $63,900.00 - USD $171,180.00 / Year.
About ADP: We are a global provider of cloud-based human capital management (HCM) solutions with leadership in outsourcing services, analytics, and compliance expertise. We foster a down-to-earth culture that values belonging and innovation.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace and to equal employment opportunities regardless of protected characteristics. Hiring decisions are based on operating needs, qualifications, experience, and job performance.
Ethics at ADP: ADP conducts business with high ethical standards and compliance with laws. Learn more about ADP’s culture and values at jobs.adp.com/life-at-adp/.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Information Technology
Industries
- Human Resources Services