Job Summary/Purpose
Responsible for planning/scheduling/managing distribution customer requested work, mandated work, line maintenance tasks, capital projects and day-to-day design activities for the Distribution Engineering Design team.
Responsibilities
- Contact external customers within one working day and schedule an appointment, if required, for the customer to meet with a Designer. This includes collecting design information while speaking to the customer.
- Interpret and ensure consistent application of organizational policies related to customer requests. Provide customers with information on the tasks they must complete to be able to receive service on the date requested.
- Manage Design resources within a geographic area and match them to the workload by assigning each Designer to a primary and secondary geographic area. Monitor each Designer’s calendar so that appointments can be made effectively and efficiently.
- Communicate regularly with Designers regarding assignments, schedules and questions related to specific customer calls.
- Communicate periodically with the Network Line groups to expedite work, if possible, to meet customer’s requested service date or to handle a special request.
- Oversee the activities of the Design Coordinator Clerk and periodically perform DC office related activities in their absence.
- Identify and rectify the root cause of customer complaints and/or inquiries as appropriate.
- Demonstrate working knowledge of AM/FM-DFM and Maximo as they relate to construction applications.
- Review and update Maximo Backlogs for the Distribution Engineering Dept. Identify deficiencies, analyze alternatives and recommend solutions.
- Serve as a member of the Storm Response Team for restoration efforts. Provide support to the Damage Assessment and/or Logistics functions.
Minimum Requirements
- Associate degree or equivalent work experience.
- 2 years Entergy Transmission or Distribution experience
- 1 year of Maximo & CCS experience
Knowledge, Skills, and Abilities
- Ability to manage multiple responsibilities and deliverables in a fast-paced environment. Ability to work with multiple levels of the organizational structure. Strong verbal and written communications skills. Excellent organizational and analytical skills. Experience/training in scheduling resources or maintenance and construction practices. Experience with Microsoft Office Excel and database applications.
- Desired: Knowledge of Maximo; GDT; AMFM DFM; Storm Assist; Power BI; CCS; Distribution Line construction, maintenance, and materials.
Certificates, Licenses
- None
Working Conditions
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Additional Details
- Primary Location: Louisiana-Hammond; Louisiana-Jefferson
- Job Function: Professional
- FLSA Status: Professional
- Relocation Option: No Relocation Offered
- Union description/code: NON BARGAINING UNIT-NBU
- Number of Openings: 1
- Req ID: 120420
- Travel Percentage: Up to 25%
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
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