Overview
At Rowan, we are an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US provide a long-overdue alternative to the standard mall piercing. We believe every ear piercing is a milestone and should be celebrated. We believe in “Piercing for All”.
About This Role
Rowan\'s Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your nursing skills to perform piercings with care and precision. Nurses are essential to our clinical piercing services and the goal is to build trust and excitement, turning each piercing into a memorable milestone.
What you’ll do
Customer Service
- Create magical and memorable customer experiences by combining clinical care with a celebratory atmosphere during each piercing session.
- Ensure customer safety and comfort and smooth flow of care.
- Provide confident, clear, and professional communication with clients throughout their piercing experience.
- Create a comforting atmosphere for customers, easing concerns for a relaxed and confident piercing experience.
- Educate customers on aftercare, promoting Rowan\'s After Care to support healing and well-being.
- Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice.
- Actively monitor the customer experience, quickly addressing and resolving issues to maintain Rowan\'s clinical piercing standards.
- Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring surfaces, instruments, and supplies are clean and properly sanitized.
- Apply expert knowledge of skin care and infection control to provide professional services.
Studio Support
- Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere.
- Flexibility to fill shifts as needed.
- May mentor and train new nurses to uphold Rowan\'s Clinical Piercing Standards, including shadowing piercing services and observing customer interactions.
- Stay attentive to anything that could impact the customer experience, and report issues to management while collaborating to resolve them.
Inventory and Supplies
- Ensure all piercing stations and related areas are stocked with necessary supplies and ready for customers.
- Ensure safety and cleanliness by sterilizing jewelry and piercing instruments.
Studio Operations
- Follow state, federal, and CDC guidelines to ensure a sanitary and safe piercing experience.
Sales
- Support key studio metrics, including revenue growth, efficiency in services, increasing average order value, and boosting sales.
- Educate customers on Rowan After Care and the benefits of additional hypoallergenic jewelry to support healing.
Reporting and Communication
- Address and escalate operational concerns promptly with management and team members to implement solutions efficiently.
What you bring to the table
- Required Certifications: Active RN or LPN/LVN License.
- Professional and engaging customer care approach.
- Warm, friendly, team player with an entrepreneurial spirit.
- Excited to create celebratory, memorable experiences for customers.
- Skilled in communicating both technical and non-technical information to customers and community members.
- Interest in working in a retail environment with sales goals.
- Obsessive attention to detail.
- Availability to work a flexible schedule, including holidays and weekends.
- Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus.
- Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer.
Nurse Benefits & Perks
- Compensation: $24 per hour + 100% of earned tips.
- Nurses may earn an additional $25 per hour in tips once fully trained. Tips aren\'t guaranteed and vary by location.
- Paid accrued Vacation and Sick Time for full-time employees.
- Medical/Dental/Vision Health Plans for full-time employees.
- Employee Assistance Program (EAP) Resources.
- 401k and Roth IRA Plans.
- Generous employee discounts on products and services.
- Team Member Referral Bonus plan for Studio positions.
About Us
Check us out on CBS News - Chicago! Transforming Nurses into Professional Piercers. Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry.
We are committed to equal opportunity. We are an equal opportunity employer and we encourage everyone to apply. Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity, age, military status, or any other protected characteristic.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Health Care Provider
Industries
- Luxury Goods & Jewelry
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