Motorola Solutions is hiring: Sr. UX UX/AI strategist and researcher in Plantati

Overview

Company Overview: Motorola Solutions believes that everything starts with our people. We're a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions emphasizes exceptional customer and user experiences through understanding user needs, data-driven insights, and thoughtful design. The Experience Design & Research team is a multidisciplinary group including Industrial Designers, UX/CX Designers, User Researchers, and Human Factors practitioners. As we embrace AI, we are expanding our team with creative minds to redefine what’s possible.

The Opportunity

Integrate AI into world-class user experiences. We are seeking AI-Focused Experience Designers and AI-Focused User Researchers to join our team. This role sits at the intersection of human-centered design, advanced research methodologies, and artificial intelligence. You will collaborate with ID, CX, UX, Research, data scientists, and engineers to envision, design, and evaluate AI-driven solutions that are intuitive, ethical, and valuable to users. Your work will contribute to Motorola Solutions’ strategic goal of leading the industry through AI-powered innovation.

What You’ll Do (Core Responsibilities Adaptable by Role)

• Adapt to rapidly shifting priorities and contribute to an agile, fast-paced innovation environment.
• Champion a user-centered approach in the development and application of AI technologies.
• Identify opportunities to leverage AI (ML, NLP, generative AI) to solve user problems and create novel, delightful experiences.
• Collaborate with product managers, engineers, and other stakeholders to translate AI capabilities into tangible user benefits and design requirements.
• Design and/or research user interactions with AI-powered features and systems, ensuring they are intuitive, transparent, and trustworthy.
• Contribute to the development of best practices, ethical guidelines, and design patterns for Human-AI interaction within the organization.
• Stay abreast of the latest advancements in AI and their potential applications in experience design and research.
• Effectively communicate research findings, design concepts, and AI possibilities to diverse audiences.

Specializations

For AI-Focused Experience Designer, you might specialize in:

• Human-AI Interaction Design: Crafting intuitive and engaging interactions for AI-powered systems (e.g., conversational UIs, recommendation engines, generative content tools).
• End-to-End Design Process for AI-Features: Experienced in the complete AI design lifecycle, from defining user needs to creating prototypes and detailed specifications for AI features.

For AI-Focused User Researcher, you might specialize in:

• Holistic AI Experience Evaluation: Assessing the overall AI user experience, including perceived intelligence, usefulness, reliability, and how errors, uncertainty, failures, and edge cases are managed and communicated.
• AI-Augmented Research Methodologies: Leveraging AI tools for qualitative data analysis, sentiment analysis, or identifying patterns in large user datasets.
• Advanced AI Testing Methodologies: Employing specialized user testing techniques for AI and adopting emerging research practices.
• Researching User Perceptions & Trust in AI: Designing studies to understand how users perceive, interact with, and trust AI systems.
• Evaluating Experiences with AI-Powered Features: Developing methods to assess usability, utility, and ethical implications of AI in user-facing applications.
• Generative Research Synthesis with AI: Using AI to assist in synthesizing large volumes of research data to uncover insights for AI opportunities.
• Predictive Behavior Analysis: Understanding and interpreting AI-driven predictions about user behavior to inform proactive CX strategies.
• AI-Powered Prototyping & Visualization: Using AI tools to rapidly prototype experiences or visualize AI-driven data for users.
• Designing for AI Transparency & Explainability: Creating interfaces that help users understand and trust AI-driven decisions.
• Data-Informed Design for AI: Using user data and AI metrics to design and improve AI systems.
• Ethical AI Design: Identifying and mitigating bias and ethical concerns in AI-powered experiences.
• Speculative & Future-State Design: Exploring emerging AI applications to envision future user experiences.

Fundamental Skills & Qualifications (Baseline for All Candidates)

• Bachelor’s or Master’s degree in HCI, Design, Psychology, Cognitive Science, Computer Science (with AI/HCI focus), or a related field, or equivalent practical experience.
• Minimum 1 year of proven experience in UX, CX, Interaction Design, Product Design, or User Research.
• AI Literacy: Understanding of ML, NLP, and Generative AI concepts at a conceptual level; not required to be an AI developer, but you should understand how these technologies work.
• Problem Solver: Strong analytical and critical thinking skills to identify user needs and frame them as design or research challenges.
• User-Centric Mindset: Passion for understanding and advocating for the user.
• Collaboration & Communication: Ability to work with a multidisciplinary team and articulate ideas clearly.
• Adaptability & Continuous Learning: Willingness to learn new technologies and methodologies in a rapidly evolving AI space; ability to thrive with dynamic priorities.
• Portfolio: Showcasing process, skills, and impact; highlight AI-related projects if available.

Target Base Salary Range: $101,300 - $202,600. This range is consistent with Motorola Solutions values and applicable law. Pay varies based on knowledge, skills, and experience; the actual offer will be based on the individual candidate.

EEO Statement: Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first culture and encourage candidates to apply even if they don’t meet every preferred skill. We’re committed to an inclusive and accessible recruiting experience for candidates with disabilities or other health conditions. To request an accommodation, please complete the Reasonable Accommodations Form.

Relocation: None | Travel: Under 10% | Position Type: Experienced | Referral Payment Plan: Yes