All Native Group
Cisco Unified Communications Manager, Senior
All Native Group, Arlington, Virginia, United States, 22201
Overview
Seeking a highly qualified Senior level Cisco Unified Communications Manager (CUCM) engineer to design, implement and provide maintenance and support of enterprise-level voice solutions including Call Manager, Unity Connection, Emergency Responder and VoIP endpoints. The Engineer shall possess a deep understanding and bring expertise of CUCM cluster design and operations. The Engineer will function in a Tier 3 role within a team environment and provide Tier 2 and Tier 3 support. The Engineer shall possess the ability to lead voice solution implementations from planning to execution. This role is critical in support of the enterprise CUCM infrastructure.
Responsibilities
Configure and support CUCM clusters, voice gateways and endpoints in a multi-site environment.
Configure and support SIP trunks to ensure optimal call routing amongst sites and PSTN.
Provide Tier 3/advanced level investigation and troubleshooting of complex voice issues across the enterprise voice environments.
Monitor and maintain CUCM cluster health, performance and availability across the enterprise, document voice issues and make recommendations for any adverse findings that will impact cluster health.
Provide support to internal support groups such as PMO, NOC and Installations.
Collaborate with Cybersecurity/Information Assurance groups to ensure the security and integrity of CUCM, and ensure the system aligns with standards and compliance requirements.
Lead enterprise voice related projects, migrations, tech refreshes, deployments and implementations.
Support planned maintenance activities such as system patching and vulnerability management and configuration changes.
Be able to collaborate and perform in a team oriented and as an individual contributor.
Be a self-starter and able to work independently.
Provide cross training across the enterprise voice teams, Tier 2 and Tier 3.
Develop and maintain system designs, diagrams and standard operating procedures (SOPs).
Ensure enterprise CUCM is highly available, with failover and contingencies in place.
Provide research, investigation and problem resolution of voice incidents and outages and status updates utilizing appropriate Incident Handling, Management and Ticketing systems.
Participate in industry partners technology research, evaluations and solutions.
Qualifications
Cisco certifications preferred: CCNA-VOICE, CCNP Collaboration or CCIE Collaboration.
7+ years of expertise and hands-on experience with CUCM solutions in a large enterprise environment.
Strong knowledge and experience with Cisco voice gateways (VG410, VG420, VG450).
7 years’ experience with CUCM; versions 14 or 15 are preferable.
Knowledge and familiarity with CUCM best practices and security (TLS, SRTP, certificates).
Senior level knowledge with Call Manager, Unity Connection, SIP trunking and PSTN connectivity, Call routing.
Familiarity with 3rd party integration (Microsoft Teams).
Knowledgeable with Cisco IOS routers, switching, SBC (Cisco Unified Border Element CUBE).
Strong written and verbal communications.
Strong knowledge of telecommunications, i.e. wiring, cross connects, demarcation points, circuits, etc.
Solid team player and ability to mentor.
Compensation and Benefits The expected compensation range for this position is $130,000.00-$150,000.00 per year. We offer comprehensive benefits that allow you to balance work and life. A benefits summary is available from this link: https://jobs.allnativegroup.com/categories/1/benefits/1/employee-benefits.
Security and Compliance Drug Free Workplace All Native Group is a Drug Free Workplace. It is our policy that all new hires must successfully complete a pre-employment drug screen as a condition of employment. In addition, all employees are subject to random drug screens throughout the term of their employment with All Native Group.
Security Clearance Must be a U.S. citizen. Must possess or be able to obtain/maintain a SECRET security clearance.
AAP/EEO Statement All Native Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Preference may be extended to persons of Indian descent in accordance with applicable laws. We value the skills and experience Veterans bring to the workplace and strongly encourage Veterans to apply.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Seeking a highly qualified Senior level Cisco Unified Communications Manager (CUCM) engineer to design, implement and provide maintenance and support of enterprise-level voice solutions including Call Manager, Unity Connection, Emergency Responder and VoIP endpoints. The Engineer shall possess a deep understanding and bring expertise of CUCM cluster design and operations. The Engineer will function in a Tier 3 role within a team environment and provide Tier 2 and Tier 3 support. The Engineer shall possess the ability to lead voice solution implementations from planning to execution. This role is critical in support of the enterprise CUCM infrastructure.
Responsibilities
Configure and support CUCM clusters, voice gateways and endpoints in a multi-site environment.
Configure and support SIP trunks to ensure optimal call routing amongst sites and PSTN.
Provide Tier 3/advanced level investigation and troubleshooting of complex voice issues across the enterprise voice environments.
Monitor and maintain CUCM cluster health, performance and availability across the enterprise, document voice issues and make recommendations for any adverse findings that will impact cluster health.
Provide support to internal support groups such as PMO, NOC and Installations.
Collaborate with Cybersecurity/Information Assurance groups to ensure the security and integrity of CUCM, and ensure the system aligns with standards and compliance requirements.
Lead enterprise voice related projects, migrations, tech refreshes, deployments and implementations.
Support planned maintenance activities such as system patching and vulnerability management and configuration changes.
Be able to collaborate and perform in a team oriented and as an individual contributor.
Be a self-starter and able to work independently.
Provide cross training across the enterprise voice teams, Tier 2 and Tier 3.
Develop and maintain system designs, diagrams and standard operating procedures (SOPs).
Ensure enterprise CUCM is highly available, with failover and contingencies in place.
Provide research, investigation and problem resolution of voice incidents and outages and status updates utilizing appropriate Incident Handling, Management and Ticketing systems.
Participate in industry partners technology research, evaluations and solutions.
Qualifications
Cisco certifications preferred: CCNA-VOICE, CCNP Collaboration or CCIE Collaboration.
7+ years of expertise and hands-on experience with CUCM solutions in a large enterprise environment.
Strong knowledge and experience with Cisco voice gateways (VG410, VG420, VG450).
7 years’ experience with CUCM; versions 14 or 15 are preferable.
Knowledge and familiarity with CUCM best practices and security (TLS, SRTP, certificates).
Senior level knowledge with Call Manager, Unity Connection, SIP trunking and PSTN connectivity, Call routing.
Familiarity with 3rd party integration (Microsoft Teams).
Knowledgeable with Cisco IOS routers, switching, SBC (Cisco Unified Border Element CUBE).
Strong written and verbal communications.
Strong knowledge of telecommunications, i.e. wiring, cross connects, demarcation points, circuits, etc.
Solid team player and ability to mentor.
Compensation and Benefits The expected compensation range for this position is $130,000.00-$150,000.00 per year. We offer comprehensive benefits that allow you to balance work and life. A benefits summary is available from this link: https://jobs.allnativegroup.com/categories/1/benefits/1/employee-benefits.
Security and Compliance Drug Free Workplace All Native Group is a Drug Free Workplace. It is our policy that all new hires must successfully complete a pre-employment drug screen as a condition of employment. In addition, all employees are subject to random drug screens throughout the term of their employment with All Native Group.
Security Clearance Must be a U.S. citizen. Must possess or be able to obtain/maintain a SECRET security clearance.
AAP/EEO Statement All Native Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Preference may be extended to persons of Indian descent in accordance with applicable laws. We value the skills and experience Veterans bring to the workplace and strongly encourage Veterans to apply.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
#LI-DM1
#J-18808-Ljbffr