Verizon
Communications Senior Manager Customer Experience and Strategic Insights
Verizon, Basking Ridge, New Jersey, us, 07920
Overview
When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. Responsibilities
Leading strategy and execution of strategic, high-profile consumer moments that deepen customer relationships and elevate Verizon as a customer-first brand. Translating consumer insights and market trends into compelling narratives and story angles that resonate with target audiences and position Verizon as an industry leader. Building and managing executive visibility platforms for key executives. Driving media strategy and execution for reaching target press that amplifies key moments and reinforces Verizon's leadership. Developing and maintaining strong relationships with influential audiences, including journalists, social influencers, external partners and cross-functional internal stakeholders. Providing strategic counsel to executives and other cross-functional teams to shape brand narrative. Managing agency partners to create and execute plans that drive business results. Helping to protect the Verizon brand by identifying and mitigating reputational risk. You\'ll need to have
Bachelor's degree or four or more years of work experience. Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training. Experience working on complex launches. Strong project management skills and the ability to work under pressure on multiple projects simultaneously while meeting deadlines and delivering consistently high-quality work. Ability to build and maintain relationships with the press. Willingness to travel. Even better if you have
A background in consumer products, tech or marketing. Strong relationships with reporters. A proven track record of developing and implementing integrated communications plans that go beyond traditional public relations. Exceptional written, verbal and presentation skills. Where you\'ll be working
In this hybrid role, you\'ll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we\'ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
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When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. Responsibilities
Leading strategy and execution of strategic, high-profile consumer moments that deepen customer relationships and elevate Verizon as a customer-first brand. Translating consumer insights and market trends into compelling narratives and story angles that resonate with target audiences and position Verizon as an industry leader. Building and managing executive visibility platforms for key executives. Driving media strategy and execution for reaching target press that amplifies key moments and reinforces Verizon's leadership. Developing and maintaining strong relationships with influential audiences, including journalists, social influencers, external partners and cross-functional internal stakeholders. Providing strategic counsel to executives and other cross-functional teams to shape brand narrative. Managing agency partners to create and execute plans that drive business results. Helping to protect the Verizon brand by identifying and mitigating reputational risk. You\'ll need to have
Bachelor's degree or four or more years of work experience. Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training. Experience working on complex launches. Strong project management skills and the ability to work under pressure on multiple projects simultaneously while meeting deadlines and delivering consistently high-quality work. Ability to build and maintain relationships with the press. Willingness to travel. Even better if you have
A background in consumer products, tech or marketing. Strong relationships with reporters. A proven track record of developing and implementing integrated communications plans that go beyond traditional public relations. Exceptional written, verbal and presentation skills. Where you\'ll be working
In this hybrid role, you\'ll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we\'ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
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