West Elm
Design Sales Specialist/Home Stylist, Part Time Flex, Oakbrook - West Elm
West Elm, Oak Brook, Illinois, United States, 60523
Overview
You will inspire customers to express themselves in their home. You will bring the shopping experience to a seamless close as you assist customers and complete sales at the cash wrap. You will promote continued customer engagement and give customers a reason to stay connected with our Brand.
About the Team Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do. Our corporate values guide our actions and decisions: People First culture, customers, quality, shareholders, integrity, and corporate responsibility.
Responsibilities
Utilize design expertise to assist clients in one-on-one consultations in the store and in-home regarding the design of their living spaces to drive store sales.
Perform productive in-home consultations including the ability to accurately measure and assess the client's living space.
Create and present design plans based on client's needs, style, preferences and living space.
Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.
Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders, using exemplary World class service standards.
Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.
Criteria
Strong communication, clienteling and customer follow-up skills.
Ability to complete and coordinate complex large orders within a variety of sales channels.
Experience in working with the elements of design preferred.
Proven ability to prioritize and handle multiple tasks simultaneously.
1-2 years of customer service and retail sales experience (specialty retail preferred, but not required).
Physical Requirements
Must be able to be mobile on the sales floor for extended periods of time.
Must be able to lift and mobilize medium to large items up to 75 lbs., using appropriate equipment and safety techniques.
Full-time associates are expected to have open availability to meet the needs of the business.
Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For a schedule of 20 hours or more weekly, greater availability may be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (e.g., Friday and Saturday, Friday and Sunday, or Saturday and Sunday).
Our Mission Around Diversity, Equity & Inclusion We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where advancement criteria are based on the quality of work, contributions to the teams and business, and leadership, and where individual differences are valued, explored and appreciated.
Benefits Just for You This role offers a competitive compensation package including pay and benefits. Pay is based on factors including but not limited to education, work experience, certifications, geographic location, etc. The anticipated pay range for this role will be: $16.00-$18.00 per hour.
Highlights you might be eligible for:
A generous discount on all Williams-Sonoma, Inc. brands
A 401(k) plan and other investment opportunities
A wellness program that supports your physical, financial and emotional health
Paid vacations and holidays (full-time)
Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
Your Journey in Continued Learning
Individual development plans and career pathing conversations
Annual performance appraisals
Cross-brand and cross-functional career opportunities
Online learning opportunities through brand specific resources and WSI University
Leadership development opportunities
WSI will not now or in the future commence an immigration case or sponsor an individual for this position (for example, H-1B or other employment-based immigration). This role is not eligible for relocation assistance. Williams-Sonoma, Inc. is an Equal Opportunity Employer.
San Francisco Locations: Williams-Sonoma, Inc. is an Equal Opportunity Employer. We will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance and applicable laws.
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About the Team Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do. Our corporate values guide our actions and decisions: People First culture, customers, quality, shareholders, integrity, and corporate responsibility.
Responsibilities
Utilize design expertise to assist clients in one-on-one consultations in the store and in-home regarding the design of their living spaces to drive store sales.
Perform productive in-home consultations including the ability to accurately measure and assess the client's living space.
Create and present design plans based on client's needs, style, preferences and living space.
Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.
Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders, using exemplary World class service standards.
Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.
Criteria
Strong communication, clienteling and customer follow-up skills.
Ability to complete and coordinate complex large orders within a variety of sales channels.
Experience in working with the elements of design preferred.
Proven ability to prioritize and handle multiple tasks simultaneously.
1-2 years of customer service and retail sales experience (specialty retail preferred, but not required).
Physical Requirements
Must be able to be mobile on the sales floor for extended periods of time.
Must be able to lift and mobilize medium to large items up to 75 lbs., using appropriate equipment and safety techniques.
Full-time associates are expected to have open availability to meet the needs of the business.
Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For a schedule of 20 hours or more weekly, greater availability may be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (e.g., Friday and Saturday, Friday and Sunday, or Saturday and Sunday).
Our Mission Around Diversity, Equity & Inclusion We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where advancement criteria are based on the quality of work, contributions to the teams and business, and leadership, and where individual differences are valued, explored and appreciated.
Benefits Just for You This role offers a competitive compensation package including pay and benefits. Pay is based on factors including but not limited to education, work experience, certifications, geographic location, etc. The anticipated pay range for this role will be: $16.00-$18.00 per hour.
Highlights you might be eligible for:
A generous discount on all Williams-Sonoma, Inc. brands
A 401(k) plan and other investment opportunities
A wellness program that supports your physical, financial and emotional health
Paid vacations and holidays (full-time)
Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
Your Journey in Continued Learning
Individual development plans and career pathing conversations
Annual performance appraisals
Cross-brand and cross-functional career opportunities
Online learning opportunities through brand specific resources and WSI University
Leadership development opportunities
WSI will not now or in the future commence an immigration case or sponsor an individual for this position (for example, H-1B or other employment-based immigration). This role is not eligible for relocation assistance. Williams-Sonoma, Inc. is an Equal Opportunity Employer.
San Francisco Locations: Williams-Sonoma, Inc. is an Equal Opportunity Employer. We will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance and applicable laws.
#J-18808-Ljbffr