SafetyChain Software, Inc.
Senior Manager of Customer Marketing
SafetyChain Software, Inc., Chicago, Illinois, United States
Senior Manager of Customer Marketing
Location:
Remote based, USA Summary SafetyChain Software is
looking for a
Senior Manager of Customer Marketing
to lead high-impact programs that engage our enterprise customers throughout their lifecycle—from onboarding and adoption to expansion and advocacy. This is a high-visibility, hands-on role that supports
strategic revenue growth
across new logo acceleration, customer expansion, and retention. Do you like to solve problems in a fast-paced environment? Love collaborating with colleagues to help customers? Like the idea of a flexible, autonomous work environment to get the job done the way you like to work? This may just be what you are looking for – let’s get into the details! Who We Are: SafetyChain is a rapidly scaling B2B SaaS software company. Our industry leading Plant Management Platform helps manufacturers improve yield, maximize productivity, and ensure compliance throughout their operations. Headquartered in Novato, CA, we have a passionate, diverse team with the majority of our employees working remotely across the country to serve our customers. We operate with the fun and flexibility of a start-up combined with the stability of a mature and rapidly growing software company. Our solutions are used every day in thousands of facilities to help our customers make their products better and safer. Customers include many well-known brands like Albertsons, Clif Bar, Driscoll’s, Schwan’s, See’s Candies, Tyson Foods, United Airlines, WholeFoods and White Castle. We believe our culture of “Help and Hustle” makes for a great place to work and we foster a dynamic, positive environment that enables our teams to put their creative energies towards solving our customers’ problems and supporting each other. Our culture is real, tangible and immensely rewarding. What You'll Do: In a high-impact and high-visibility role on the marketing team, the Senior Manager of Customer Marketing will play a critical role in helping us scale our
customer marketing motion
, working closely with Sales, Customer Success, Product Marketing, and Events teams. If you’ve marketed to
$100M+ enterprise accounts
, thrive in long sales cycle environments, and are passionate about turning customers into advocates and revenue multipliers, this is the opportunity for you! Key Responsibilities: Lifecycle Marketing & Revenue Impact Plan and execute customer lifecycle campaigns that drive
adoption, satisfaction, expansion, and renewal
Partner with Sales and CS to identify and prioritize
expansion-ready accounts
for ABM-style campaigns and plays Align programs with revenue goals—measuring marketing’s influence on pipeline creation, expansion deal velocity, and NRR Customer Advocacy & Storytelling Develop and manage a steady pipeline of
customer stories, references, and testimonials Collaborate with Product Marketing and Sales Enablement to deploy assets across the customer journey, supporting acquisition, expansion, and retention Customer Events: Summit & CABs Co-lead planning and execution of our annual Customer Summit
: content strategy, customer speakers, customer communications, and advocacy integration Coordinate Executive Customer Advisory Board (CAB) initiatives
, including meeting logistics, content planning, follow-ups, and customer engagement strategies Work closely with Customer Success, Sales, and Exec team to shape CAB programming that aligns with product feedback loops, roadmap influence, and account growth Lifecycle Campaigns & Advocacy Activation Execute targeted, scalable campaigns that improve customer engagement and encourage upsell and cross-sell Launch adoption nurture programs and retention communications that support onboarding, education, and product usage Activate customers as brand champions through reviews, referrals, speaking engagements, and peer communities
Enablement & Asset Management Develop customer-facing collateral, reference repositories, and internal toolkits to support Sales and Customer Success in driving value-focused conversations
Maintain a well-organized library of logos, quotes, videos, and reference materials for internal and external use Reporting & Optimization Track key metrics such as advocacy participation, campaign performance, content usage, and influence on revenue
Provide actionable insights to improve performance and demonstrate marketing impact across customer lifecycle What You’ll Need (Requirements) 5–7 years of experience
in B2B marketing, with 2–3 years in
customer marketing or customer advocacy roles
Experience marketing to
Enterprise-level customers
with $100M+ in revenue and long, complex sales cycles
Strong grasp of
account-based marketing (ABM)
principles, customer segmentation, and customer lifecycle tactics
Demonstrated success leading
customer events, summits, or CABs
Exceptional storytelling, content development, and project management skills
Data-driven mindset with experience measuring influence on pipeline and retention
Strong collaboration and communication skills, with experience working cross-functionally across Sales, CS, Product, and Marketing
Tools: Salesforce, marketing automation platforms, project management tools, and advocacy platforms Success in This Role Looks Like Customer programs and lifecycle campaigns are directly linked to
revenue growth and retention
Advocacy and reference pipeline fuels both
sales enablement
and brand trust
Annual
Customer Summit
and
CABs
are well-executed, high-impact experiences
You become a trusted partner to Sales and Customer Success for all things post-sale marketing Our Values Quality Above All
: Build the best and most effective experiences for our teams and our customers Work Smart
: Drive operational excellence that maximizes productivity and delivers superior value to customers. Innovate for Impact
: Pioneer solutions that enhance manufacturing processes and outcomes, benefiting both our industry partners and the consumers they serve. Grow Together
: Create strong, inclusive partnerships with customers, working as One Team with help and hustle to drive mutual success and innovation. Integrity in Action
: Operate with honesty, transparency, and respect, fostering trust with our customers and our peers. Things that Make the Job Awesome Competitive compensation plan Opportunity for stock options Health benefits Self Care PTO Plan Flex Schedule Work From Home Flexibility Fast growing tech company with big opportunity Great team and culture Rewarding work that is solving an important problem Annual investment in your professional development Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status or any other characteristic protected by law applicable to the state in which you work. Job Type: Full-time
#J-18808-Ljbffr
Remote based, USA Summary SafetyChain Software is
looking for a
Senior Manager of Customer Marketing
to lead high-impact programs that engage our enterprise customers throughout their lifecycle—from onboarding and adoption to expansion and advocacy. This is a high-visibility, hands-on role that supports
strategic revenue growth
across new logo acceleration, customer expansion, and retention. Do you like to solve problems in a fast-paced environment? Love collaborating with colleagues to help customers? Like the idea of a flexible, autonomous work environment to get the job done the way you like to work? This may just be what you are looking for – let’s get into the details! Who We Are: SafetyChain is a rapidly scaling B2B SaaS software company. Our industry leading Plant Management Platform helps manufacturers improve yield, maximize productivity, and ensure compliance throughout their operations. Headquartered in Novato, CA, we have a passionate, diverse team with the majority of our employees working remotely across the country to serve our customers. We operate with the fun and flexibility of a start-up combined with the stability of a mature and rapidly growing software company. Our solutions are used every day in thousands of facilities to help our customers make their products better and safer. Customers include many well-known brands like Albertsons, Clif Bar, Driscoll’s, Schwan’s, See’s Candies, Tyson Foods, United Airlines, WholeFoods and White Castle. We believe our culture of “Help and Hustle” makes for a great place to work and we foster a dynamic, positive environment that enables our teams to put their creative energies towards solving our customers’ problems and supporting each other. Our culture is real, tangible and immensely rewarding. What You'll Do: In a high-impact and high-visibility role on the marketing team, the Senior Manager of Customer Marketing will play a critical role in helping us scale our
customer marketing motion
, working closely with Sales, Customer Success, Product Marketing, and Events teams. If you’ve marketed to
$100M+ enterprise accounts
, thrive in long sales cycle environments, and are passionate about turning customers into advocates and revenue multipliers, this is the opportunity for you! Key Responsibilities: Lifecycle Marketing & Revenue Impact Plan and execute customer lifecycle campaigns that drive
adoption, satisfaction, expansion, and renewal
Partner with Sales and CS to identify and prioritize
expansion-ready accounts
for ABM-style campaigns and plays Align programs with revenue goals—measuring marketing’s influence on pipeline creation, expansion deal velocity, and NRR Customer Advocacy & Storytelling Develop and manage a steady pipeline of
customer stories, references, and testimonials Collaborate with Product Marketing and Sales Enablement to deploy assets across the customer journey, supporting acquisition, expansion, and retention Customer Events: Summit & CABs Co-lead planning and execution of our annual Customer Summit
: content strategy, customer speakers, customer communications, and advocacy integration Coordinate Executive Customer Advisory Board (CAB) initiatives
, including meeting logistics, content planning, follow-ups, and customer engagement strategies Work closely with Customer Success, Sales, and Exec team to shape CAB programming that aligns with product feedback loops, roadmap influence, and account growth Lifecycle Campaigns & Advocacy Activation Execute targeted, scalable campaigns that improve customer engagement and encourage upsell and cross-sell Launch adoption nurture programs and retention communications that support onboarding, education, and product usage Activate customers as brand champions through reviews, referrals, speaking engagements, and peer communities
Enablement & Asset Management Develop customer-facing collateral, reference repositories, and internal toolkits to support Sales and Customer Success in driving value-focused conversations
Maintain a well-organized library of logos, quotes, videos, and reference materials for internal and external use Reporting & Optimization Track key metrics such as advocacy participation, campaign performance, content usage, and influence on revenue
Provide actionable insights to improve performance and demonstrate marketing impact across customer lifecycle What You’ll Need (Requirements) 5–7 years of experience
in B2B marketing, with 2–3 years in
customer marketing or customer advocacy roles
Experience marketing to
Enterprise-level customers
with $100M+ in revenue and long, complex sales cycles
Strong grasp of
account-based marketing (ABM)
principles, customer segmentation, and customer lifecycle tactics
Demonstrated success leading
customer events, summits, or CABs
Exceptional storytelling, content development, and project management skills
Data-driven mindset with experience measuring influence on pipeline and retention
Strong collaboration and communication skills, with experience working cross-functionally across Sales, CS, Product, and Marketing
Tools: Salesforce, marketing automation platforms, project management tools, and advocacy platforms Success in This Role Looks Like Customer programs and lifecycle campaigns are directly linked to
revenue growth and retention
Advocacy and reference pipeline fuels both
sales enablement
and brand trust
Annual
Customer Summit
and
CABs
are well-executed, high-impact experiences
You become a trusted partner to Sales and Customer Success for all things post-sale marketing Our Values Quality Above All
: Build the best and most effective experiences for our teams and our customers Work Smart
: Drive operational excellence that maximizes productivity and delivers superior value to customers. Innovate for Impact
: Pioneer solutions that enhance manufacturing processes and outcomes, benefiting both our industry partners and the consumers they serve. Grow Together
: Create strong, inclusive partnerships with customers, working as One Team with help and hustle to drive mutual success and innovation. Integrity in Action
: Operate with honesty, transparency, and respect, fostering trust with our customers and our peers. Things that Make the Job Awesome Competitive compensation plan Opportunity for stock options Health benefits Self Care PTO Plan Flex Schedule Work From Home Flexibility Fast growing tech company with big opportunity Great team and culture Rewarding work that is solving an important problem Annual investment in your professional development Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status or any other characteristic protected by law applicable to the state in which you work. Job Type: Full-time
#J-18808-Ljbffr