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Junior Audio-Visual Technician Job at ClearanceJobs in Springfield

ClearanceJobs, Springfield, VA, US, 22161

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Junior Audio-Visual Technician

We are seeking a Junior Audio Visual (AV) Support Technician to join our team supporting our intelligence customer in Springfield, VA. This role requires a proactive, flexible individual with diverse technical skills and a willingness to cross-train.

Primary Responsibilities:

  • Serve as the Conference Center AV Liaison for all events.
  • Coordinate and plan customer requirements for conference center events.
  • Address AV/IT-related questions or concerns.
  • Provide situational awareness to stakeholders regarding AV/IT maintenance and upgrades.
  • Deliver live event support.
  • Maintain IT and AV equipment, including digital signage, monitors, laptops, video recording devices, and related end-user devices.
  • Operate and manage presentation, sound, lighting, and video conferencing systems.
  • Develop Standard Operating Procedures (SOPs) for AV equipment usage.
  • Escalate issues to Tier 3 support when necessary.
  • Provide workstation, VoIP, and voice/video conference support.
  • Troubleshoot and resolve AV/IT incidents, collaborating with engineering teams as needed.
  • Train users in basic hardware/software functions.
  • Document and maintain SOPs to onboard and train new staff.
  • Identify and implement process improvements for operational efficiency.

    • Required Qualifications:

    • Active TS/SCI Clearance with ability to obtain CI Poly.
    • Knowledge in one or more of the following:
      • AMX, Crestron, Extron A/V equipment
      • AMX touch panels
      • Camera control and production switchers
      • Audio/video signals, mixers, speakers, and connections
      • Thin and thick client workstations
      • Voice and VTC support services
    • Strong troubleshooting, communication, and organizational skills.
    • Ability to create documentation and SOPs.
    • Ability to work flexible schedules and independently on projects.
    • Ability to stand/walk across campus and lift/move AV equipment.
    • Experience with Windows 7/10 and Microsoft Office (Outlook, Word, Excel, PowerPoint).
    • Team player with enthusiasm for learning and adapting to new technologies.

    Education & Experience:

    • Associate's Degree (or equivalent combination of education and experience).
    • 3+ years of prior relevant experience.
    • Preferred (not required): A+, Network+, Security+, or other DoD 8570.01M certifications.

    Requisition ID: COMPHLP