Manager, Global Seller Experience Communications & Content

Overview

Manager, Global Seller Experience Communications & Content Salesforce

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Are you excited about shaping communications that improve the global seller and operator experience here at Salesforce? We are looking for a Manager to lead internal seller communications strategy for some of Salesforces most critical enterprise programsdriving awareness, engagement, and adoption of sales and revenue transformation initiatives. This role sits at the intersection of communications, technology, and change storytelling. You will design and execute multi-channel communication strategies and partner with Sales Strategy, Enablement, Change Management, and Product teams to ensure sellers and operators receive the right information at the right time (75% of role). You will also support the Salesforce-on-Salesforce story engine and develop Customer Zero success stories across key sales programs for external amplification (25% of role).

The ideal candidate is a savvy communicator and storyteller with deep experience in Marketing Cloud (or similar email marketing platform), Slack, and AI-powered communication tactics. You will architect and deliver scalable, data-informed communication journeys that are targeted, timely, and measurableultimately improving how our teams work, sell, and deliver.

Key Responsibilities

• Strategic Communications & Execution: Lead the development and execution of communications strategies for Lead-to-Cash transformation initiatives, ensuring alignment with business priorities and seller needs.
• Messaging: Create and maintain messaging frameworks for clear, consistent communication across Sales, Revenue Operations, and cross-functional teams.
• Multi-channel leadership: Lead multi-channel communication efforts, including newsletters, Marketing Cloud and Slack messaging, enablement portals, and executive presentations, ensuring messages are timely and impactful.
• Content collaboration: Work with the design team to develop content and graphics that support change adoption and engagement, in collaboration with leadership and cross-functional teams.
• Seller Experience & Engagement: Lead targeted campaigns to drive awareness and adoption of Lead-to-Cash process and technology changes; gather feedback via Voice of the Seller and incorporate it into communication strategies.
• Automation & Metrics: Identify gaps, drive messaging through automation, leverage AI to scale communications, and track engagement, feedback, and adoption to optimize content and strategy.
• Content templates: Develop reusable content templates and toolkits to enable Sales teams to communicate change at scale; build a strong brand identity for Lead-to-Cash transformation.
• Performance Measurement: Monitor engagement metrics and adoption; continuously optimize content to align with business goals and seller needs; support structured feedback loops with Sales and Revenue teams.

Qualifications

• 4+ years of experience in communications, marketing, sales enablement, or change management, preferably in a B2B/SaaS or agency environment.
• Strong writing, storytelling, and content development skills with ability to distill complex topics into clear, engaging content.
• Experience working with Sales or Revenue teams and understanding seller/operator personas.
• Proficiency in communication and marketing platforms (e.g., Slack, Marketing Cloud, enablement portals).
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Familiarity with Lead-to-Cash processes, Sales Strategy, or Sales Enablement.
• Experience developing multimedia content (e.g., video, infographics) to support engagement.
• Knowledge of Salesforce products (Slack, Sales Cloud, Service Cloud, Marketing Cloud, etc.).

Why Join Us?

• This is a unique opportunity to play a key role in Salesforces Lead-to-Cash transformation, helping sales teams navigate change and drive impact at scale. If you are a strong communicator, thrive in fast-paced environments, and are excited about shaping the future of sales engagement, wed love to hear from you!

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. The policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Salesforce offers a variety of benefits and may include incentive compensation, equity, and benefits. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

For Illinois-based roles, the base salary hiring range for this position is $127,200 to $174,900.

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