C.H. Robinson is seeking a Senior Customs Entry Writer for our office in Atlanta. In this role, youll be recognized as role model for account management excellence for our customs product offerings. You will serve as an internal subject matter expert, assisting in training where needed to upskill and mentor others on the team. The Senior Customs Entry Writers own an account base and are responsible for developing relationships, attending customer meetings, and seizing opportunities to demonstrate their professionalism--thorough knowledge of regulatory requirements and supply chains, and ability to create meaningful reports to provide actionable data. Success is measured in this role by customer satisfaction, compliance in Customs Declaration, operational excellence and audit KPIs. Apply now!
At C.H. Robinson, were firm believers in the power of in-person collaboration to fuel innovation and support training. In this role, you will engage with peers on-site 4-5 days a week, igniting creativity and driving impactful results. Upon successful completion of your training, you will then switch to 2-3 days a week in the office, working the rest of the time from home. This role strikes the perfect balance between teamwork and autonomy.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Provide expert guidance and mentorship to team members on customs brokerage products, ensuring adherence to standard operating procedures (SOPs) and industry best practices.
Deliver exceptional customer service by processing entries swiftly and accurately, communicating clearly and professionally, and collaborating across departments to resolve inquiries efficiently.
Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies
Identify and recommend technology solutions to drive operational efficiencies and enhance net revenue performance.
Act as the primary customs liaison for the customer account base, ensuring timely responses to inquiries and proactive resolution of issues to achieve high customer satisfaction.
Lead by example when it comes to customer outreach, retention, and expansion
Promote a positive working relationship for all team members
Maintain direct ownership of Customer Standard Operating Procedures (SOPs) and Harmonized Tariff Schedule (HTS) databases, ensuring full compliance with CBP regulations and customer-specific requirements.
Oversee customer invoicing, manage vendor payables, and support receivables for assigned accounts to ensure accurate and timely financial processing.
Uphold a high standard of operational excellence by meeting timeliness expectations and consistently achieving audit-related KPIs.
QUALIFICATIONS
Required:
High School Diploma or GED
Minimum 3 - 5 years of customs entry-writing experience
Advanced proficiency in Microsoft Office Suite of programs
Its important to note that per the Customs Regulations, specifically 19 CFR 111.53(e), a Customs Broker is required to receive written approval from U.S. Customs and Border Protection (CBP) if it knowingly employs any person who has been convicted of a felony. For this reason and unless prohibited by state or local law, we will perform our initial background check and an annual check for any person employed in a Global Forwarding Customs Brokerage Department
Preferred:
Knowledge of Harmonized Tariff Schedule and the supply chain
Associate or bachelors degree from an accredited college or university
Highly motivated, self-driven, and true ownership of client base
Exceptional time management and organizational skills, prioritizing multiple tasks, proven through demonstrated track record
Exemplary communication and customer service skills
Effectively communicate across functional lines, and at times lead and direct the conversation
Flexibility and versatility in logical, methodical and expedient approach to problem resolution
Evident attention to detail and ability to analyze data
Refined written and oral communication skills
Demonstrated track record of taking over accounts and improving quality, process, and relationships
Values a diverse and inclusive work environment
Its important to note that per the Customs Regulations, specifically 19 CFR 111.53(e), a Customs Broker is required to receive written approval from U.S. Customs and Border Protection (CBP) if it knowingly employs any person who has been convicted of a felony. For this reason and unless prohibited by state or local law, we will perform our initial background check and an annual check for any person employed in a Global Forwarding Customs Brokerage Department.
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$23.80 - $37.16
The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, were building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. Were committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE//Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the worlds largest logistics platforms and rank in the FORTUNE 200. Weve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the worlds economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the Worlds Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes Best Employers for Diversity and one of Americas Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .
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