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SAP Ixp Intern SAP D-CSM Communication & Process
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. Three reasons to intern at SAP: Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. Gain visibility: with SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. Position title: SAP iXp Intern SAP D-CSM Communication & Process Location: Open to any location but with preference to Pittsburgh, US or NSQ, US Expected start date: October 2025 for a 6-8 month internship The Communications and Process Intern will be responsible for assisting with internal communications strategies and data that helps drive those strategies. The Intern is responsible for internal communications out to our CSM organization and ensuring the content is engaging, on-brand and effective in driving customer outcomes. Additionally, they will be responsible for assisting with generating data insights for management through a variety of tools, and helping to creating action plans based off of that data. The Intern is expected to work with our Operations teams and CSM management to help drive CSM initiatives and ensure customer satisfaction. This hybrid role will be split evenly between communications and technical program support. As an intern, you will: Support the Global Operations Manager and team to improve efficiency, communication and stakeholder engagement. Assist with the planning, drafting and delivery of internal and external communications (newsletters, stakeholder updates, presentations, digital content). Ensure knowledge management is maintained correctly Organize and support project management activities. Learn SAP data insight tools and provide insights using those skills. Suggest ideas and implement improvements for internal processes. Support the preparation of executive presentations and communication materials. Coordinate the follow-up of weekly team meetings and track action items. Participate in new initiatives that drive the success of the Customer Success organization. This role will enhance team capacity, strengthen stakeholder engagement, and directly contribute to the successful rollout of new CSM programs. You will also gain a solid foundation and understanding of how SAP's global Customer Success organization operates while working in a dynamic international team. What you bring: We're looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning. The ideal candidate combines strong communication and creative skills with an analytical, process-driven mindset, making you comfortable working across communications, operations, and customer success initiatives. Educational requirements: Currently enrolled at a university in Communications, Business, Marketing, Business Administration, Economics, or a related field. For recent graduates, joining date must be within six months of graduation date. Position requirements: Strong written and verbal communication skills, with the ability to simplify complex technical processes into clear, engaging content. Excellent organizational, analytical, troubleshooting and problem-solving skills. Ability to communicate effectively across multiple regions in a dynamic, fast-paced organization. Flexible, self-aware, motivated and open to feedback. Strong interest in Customer Success, process improvement and operations in the tech industry. Desired skills/experience: Interest and/or experience in communications, copywriting, video creation, graphic design, and storytelling. Familiarity with communication tools (e.g., MS Office, Canva, SharePoint or similar). Advanced knowledge of Microsoft PowerPoint and Excel. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. Three reasons to intern at SAP: Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. Gain visibility: with SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. Position title: SAP iXp Intern SAP D-CSM Communication & Process Location: Open to any location but with preference to Pittsburgh, US or NSQ, US Expected start date: October 2025 for a 6-8 month internship The Communications and Process Intern will be responsible for assisting with internal communications strategies and data that helps drive those strategies. The Intern is responsible for internal communications out to our CSM organization and ensuring the content is engaging, on-brand and effective in driving customer outcomes. Additionally, they will be responsible for assisting with generating data insights for management through a variety of tools, and helping to creating action plans based off of that data. The Intern is expected to work with our Operations teams and CSM management to help drive CSM initiatives and ensure customer satisfaction. This hybrid role will be split evenly between communications and technical program support. As an intern, you will: Support the Global Operations Manager and team to improve efficiency, communication and stakeholder engagement. Assist with the planning, drafting and delivery of internal and external communications (newsletters, stakeholder updates, presentations, digital content). Ensure knowledge management is maintained correctly Organize and support project management activities. Learn SAP data insight tools and provide insights using those skills. Suggest ideas and implement improvements for internal processes. Support the preparation of executive presentations and communication materials. Coordinate the follow-up of weekly team meetings and track action items. Participate in new initiatives that drive the success of the Customer Success organization. This role will enhance team capacity, strengthen stakeholder engagement, and directly contribute to the successful rollout of new CSM programs. You will also gain a solid foundation and understanding of how SAP's global Customer Success organization operates while working in a dynamic international team. What you bring: We're looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning. The ideal candidate combines strong communication and creative skills with an analytical, process-driven mindset, making you comfortable working across communications, operations, and customer success initiatives. Educational requirements: Currently enrolled at a university in Communications, Business, Marketing, Business Administration, Economics, or a related field. For recent graduates, joining date must be within six months of graduation date. Position requirements: Strong written and verbal communication skills, with the ability to simplify complex technical processes into clear, engaging content. Excellent organizational, analytical, troubleshooting and problem-solving skills. Ability to communicate effectively across multiple regions in a dynamic, fast-paced organization. Flexible, self-aware, motivated and open to feedback. Strong interest in Customer Success, process improvement and operations in the tech industry. Desired skills/experience: Interest and/or experience in communications, copywriting, video creation, graphic design, and storytelling. Familiarity with communication tools (e.g., MS Office, Canva, SharePoint or similar). Advanced knowledge of Microsoft PowerPoint and Excel. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.