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Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end‑to‑end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in‑store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi‑billion‑dollar parent company.
Location & Flexibility Our
Associate Digital Marketing Manager
is an integral part of our Digital Marketing team at TELUS Digital. This role will have the option to be in a Work From Near
(Hybrid)
capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA.
The Opportunity As an
Associate Digital Marketing Manager , you’ll lead complex business/technical integrations and impact our clients’ products through data‑driven decisions. You’ll ensure our clients successfully adopt and leverage technology as we launch their digital marketing campaigns!
Responsibilities
You’ll lead complex strategy and execution projects across a variety of client apps and tools in the MarTech landscape, such as
Braze , Adobe Experience Platform, Marketo, Segment, mParticle, Branch, Appsflyer, Amplitude, Salesforce Marketing Cloud, and Punchh
Drive ongoing client success and satisfaction by determining the scope of various engagements and communicating regularly with various stakeholders
You’ll coach project teams and mentor the Growth team to ensure client success
Lead discovery engagements to learn our clients’ business goals and determine their optimal marketing tech stacks
You’ll train clients on how to use their marketing technology stack and advise on best practices for optimization and scaling.
Lead ongoing marketing service engagements with clients, including push and email campaigns, outcomes‑based analytics, and data reporting to demonstrate ROI
You’ll provide feedback to internal teams on creative asset and content development
Resolve a wide range of customer inquiries from basic education to technical operations
Develop and launch multi‑channel marketing strategies to improve engagement, conversion, and retention metrics
Collaborate with technology vendors to develop customized marketing solutions for clients
Analyze integrated marketing performance by audience segment and make adjustments to optimize customer experience, personalization, and relevance
Travel to client offices as needed
Qualifications
1- 2+ years of professional experience in a client‑facing marketing strategy role
Demonstrated proficiency in deploying campaigns in
Braze
and other customer engagement platforms
Experience successfully developing and leading multi‑phase projects with diverse stakeholders
You’ve led diverse, cross‑functional teams and have coached and mentored team members
Excellent written and verbal communication skills
Proficient in HTML/CSS for emails, landing pages, content cards, and in‑app messages
You’ve successfully planned and deployed integrated digital marketing or communications campaigns to drive acquisition, increase retention, or improve customer long‑term value
Extensive knowledge of data‑driven marketing practices: audience segmentation, personalization, retargeting, exclusions, etc.
You can present complex ideas to clients and team members in a compelling and energetic way
You’re empathetic to client needs and can help find solutions if problems arise
Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
What We’ll Offer In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:
Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
Life & Disability Insurance
401K matching
Flexible paid time off & paid company holidays
Parental Leave
Employee Share Purchase Plan
Employee Assistance Program (EAP)
And more!
*Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job‑related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits.
USA Pay Range
$70,000 - $94,000 USD
#J-18808-Ljbffr
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end‑to‑end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in‑store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi‑billion‑dollar parent company.
Location & Flexibility Our
Associate Digital Marketing Manager
is an integral part of our Digital Marketing team at TELUS Digital. This role will have the option to be in a Work From Near
(Hybrid)
capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA.
The Opportunity As an
Associate Digital Marketing Manager , you’ll lead complex business/technical integrations and impact our clients’ products through data‑driven decisions. You’ll ensure our clients successfully adopt and leverage technology as we launch their digital marketing campaigns!
Responsibilities
You’ll lead complex strategy and execution projects across a variety of client apps and tools in the MarTech landscape, such as
Braze , Adobe Experience Platform, Marketo, Segment, mParticle, Branch, Appsflyer, Amplitude, Salesforce Marketing Cloud, and Punchh
Drive ongoing client success and satisfaction by determining the scope of various engagements and communicating regularly with various stakeholders
You’ll coach project teams and mentor the Growth team to ensure client success
Lead discovery engagements to learn our clients’ business goals and determine their optimal marketing tech stacks
You’ll train clients on how to use their marketing technology stack and advise on best practices for optimization and scaling.
Lead ongoing marketing service engagements with clients, including push and email campaigns, outcomes‑based analytics, and data reporting to demonstrate ROI
You’ll provide feedback to internal teams on creative asset and content development
Resolve a wide range of customer inquiries from basic education to technical operations
Develop and launch multi‑channel marketing strategies to improve engagement, conversion, and retention metrics
Collaborate with technology vendors to develop customized marketing solutions for clients
Analyze integrated marketing performance by audience segment and make adjustments to optimize customer experience, personalization, and relevance
Travel to client offices as needed
Qualifications
1- 2+ years of professional experience in a client‑facing marketing strategy role
Demonstrated proficiency in deploying campaigns in
Braze
and other customer engagement platforms
Experience successfully developing and leading multi‑phase projects with diverse stakeholders
You’ve led diverse, cross‑functional teams and have coached and mentored team members
Excellent written and verbal communication skills
Proficient in HTML/CSS for emails, landing pages, content cards, and in‑app messages
You’ve successfully planned and deployed integrated digital marketing or communications campaigns to drive acquisition, increase retention, or improve customer long‑term value
Extensive knowledge of data‑driven marketing practices: audience segmentation, personalization, retargeting, exclusions, etc.
You can present complex ideas to clients and team members in a compelling and energetic way
You’re empathetic to client needs and can help find solutions if problems arise
Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
What We’ll Offer In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:
Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
Life & Disability Insurance
401K matching
Flexible paid time off & paid company holidays
Parental Leave
Employee Share Purchase Plan
Employee Assistance Program (EAP)
And more!
*Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job‑related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits.
USA Pay Range
$70,000 - $94,000 USD
#J-18808-Ljbffr