Community Manager

Job Type Full-timeDescriptionCommunity ManagerReports to: Regional Vice President/Regional ManagerSupervises: Assistant Community Manager, Bookkeeper, Leasing Manager, Leasing Consultants, Maintenance Supervisor, Maintenance Technicians, Groundskeeper, Housekeeper, Make-Ready Technicians, and Painters.)Exempt (ineligible for overtime)Becoming a Bainbridge Community Manager offers an exciting and rewarding opportunity for those passionate about driving sales and enhancing customer experiences. Your role will involve collaborating with an on-site team to maximize Net Operating Income through sales, marketing, strong leadership, and revenue enhancement initiatives.You'll stay informed about market trends, demographics, and competitors as you implement best-in-class strategies to position your Bainbridge community as the most vibrant and profitable community in town, delivering an exceptional customer experience.Enthusiasm, leadership, and managerial skills are crucial for inspiring, supervising, and training your team. You'll stay informed about market trends, demographics, and competitors as you implement strategies to position your Bainbridge community as the most vibrant and profitable community in town, delivering exceptional customer experiences.QualificationsEach duty must be performed with the focus and accuracy it requires. The essential knowledge, skills, and abilities you need are outlined below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the job's essential functions.ResponsibilitiesMaintain an excellent customer service relationship with residents, vendors, co-workers, and the community.Achieve the highest possible net operating income through the implementation of cost control and revenue improvement programs.Establish and implement leasing goals while managing an effective lease expiration programAnalyze operational information for impact on NOI, identify trends, and recommend appropriate strategies and adjustmentsManage a highly skilled on-site staff with effective recruitment, training, motivation, and development programsDevelop yearly operating budgets/forecasts and sales/marketing plans. Accurately create, prepare, and convey all operational and financial data to the Regional Manager in a timely manner. Work with the owners to identify community goals and objectives. Be responsive and receptive to the owner's needs, goals, and objectivesMaximize rental income while minimizing expenses through effective planning and controlEffectively monitor all income, including delinquenciesMonitor the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followedEvaluate and recommend changes in rent/pricing strategies and ensure websites and printed material are accurate and updatedAnalyze and evaluate monthly and/or quarterly financial statements. Write clear and concise reports to substantiate the analysisEffectively show, lease, and move in prospective residents; implement methods to ensure sales associates achieve the highest standards with shopping report scoresImplement programs for resident retention and service request follow-upsIntroduce and monitor effective lease renewal programs.Effectively maintain product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends. Ensure that leasing staff develop similar knowledgeDirect efforts to implement sales and marketing plans that effectively maximize rental income and result in high occupancyEnsure that an adequate number of units are market-readyDesign an effective preventative maintenance program to monitor service request turnaround and ensure the responsiveness of the maintenance staffPromote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followedCommunicate effectively with owners, residents, vendors, and co-workersProvide training and motivation for leasing teams and ensure group training sessions are conducted as needed.Create staffing schedules and ensure they are consistent with community needsAssist and ensure all customer complaints are handled promptly and appropriatelyAdhere to established company standards for screening applicants for residencyAdhere to Standard Operating ProceduresParticipate in planned resident activitiesOther tasks or duties assigned by the supervisorRequirementsEducationA High School education or equivalent is required; a college degree is a plus but not a requirementAbility to read and write English fluentlyAccurately perform intermediate mathematical functions and use all on-site resident management software functionsProfessional ExperienceAt least two years' experience in residential property management or a related field is requiredAttendance/TravelAbility to work any of the seven days of the week, 52 weeks of the year. Our property staffing limitation makes it critical for you to work your scheduled hours consistently, as well as overtime, if necessary, when requestedAbility to serve on-call, as scheduled, or as necessaryAbility to travel to attend various company gatherings, either in the general vicinity or your home, property, or in another stateLicenses/EquipmentA valid driver's license and current automobile insurance are required; the position requires your own vehicle to fulfill all the job's functionsSkillsSkills include an excellent ability to manage and motivate others, and effective communication with residents, prospects, co-workers, and vendors. Other essential skills include, but are not limited to:Excellent communication skillsStrong administrative and organizational skillsStrong time management skills and the ability to prioritize wiselyStrong customer service orientationGood understanding of sales and marketing concepts and the ability to develop, implement, and evaluate marketing plansKnowledge of on-site maintenance requirements, including dealing with vendors and contractorsAbility to close a sale Computer SkillsBasic computer and Internet knowledgeIntermediate knowledge of MS Word and Excel; proficiency with OutlookAbility to operate and understand personal computer functions and company-utilized software packagesLearning and DevelopmentCommitment to ongoing professional development and career growthCareer ApparelMust wear career apparel based on defined company standardsThe Bainbridge Companies is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.