Community Manager Job at The Morgan Group in Houston

Join to apply for the Community Manager role at The Morgan Group

This position is based in Houston, TX. The Morgan Group is a 65+ multi-family property management company that values diversity and inclusivity and offers a range of benefits to full-time employees.

Why Morgan Group?

There’s more to Morgan Group than our properties. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our success comes from finding, retaining, and supporting the highest quality talent by offering full-time employees a variety of benefits including:

• Advancement opportunities
• Training
• Low-cost Medical, Dental, Vision
• Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
• Health Savings Account
• Voluntary Life Insurance
• Long-Term Disability Insurance
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• 401K (Traditional & Roth) with Company Match
• Employee Assistance Program
• Paid Time Off plans including:
• Vacation
• Sick
• Floating Holiday
• Bereavement Leave
• Holiday Schedule

What You’ll Do

• Manage the day-to-day operations of the community to achieve the highest level of professionalism by all team members in the office and on the community. This includes, but is not limited to:
• Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook
• Adhere to all Fair Housing laws
• Operate the office in a professional, clean, uncluttered, and well-staffed manner
• Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard
• Supervise the Office Team Members
• Supervise, with the assistance of the Lead Maintenance, the Service Team Members
• Create, maintain and encourage excellent resident relations. This includes:
• Promptly attend to, and resolve when necessary, resident comments, concerns and/or complaints
• Ensure all team members are professional and friendly to residents while adhering to MORGAN’s standards of non-fraternization
• Maintain and/or create a resident renewal program
• Create a sense of community with the residents and the community
• Supervise, with the assistance of Lead Maintenance, the service team of the community. This includes:
• Meet daily with Lead Maintenance
• Monitor the timely completion of all service requests
• Identify and direct the Lead Maintenance to schedule projects (e.g., filter change, power washing)
• Monitor and perform annual inspections required by City/County/State
• Keep all required permits current (pool, spa, elevator, sign, etc.)
• Maintain and manage the financial responsibilities of the community. This includes:
• Adhere to the Community budget and report variances
• Prepare monthly financials as directed by the Regional Property Manager
• Provide additional financial information to owners and/or MORGAN senior management
• Assess move-out condition of apartments to prepare final account statements
• Prepare and submit annual budget data
• Manage accounts payable processing in a timely and prudent manner
• Manage and monitor all rental collections. This includes:
• Collect rent in a timely basis per the lease
• Deposit checks and post entries to resident ledgers in OneSite
• Ensure compliance with Community Policies and lease agreements
• Ensure proper legal notices are given and deadlines met for late notices/fees, eviction, and court hearings
• Responsible for all personnel issues on the community, including recruiting, interviewing, hiring, counseling, promoting, and terminating team members with appropriate approvals; monitor daily work and professional growth
• Schedule and monitor vacation, holidays and sick time; ensure dress code compliance; complete meaningful annual performance reviews; ensure required training is completed
• Manage, create and monitor the marketing of the community. This includes driving qualified traffic and staying informed about the market to support occupancy and income goals

Non-Essential Job Functions: Other tasks as assigned by your supervisor, not listed as essential job functions.

Physical and Environmental Requirements

• Will need to be on feet (33% to 100%)
• Ability to perform physical activities (50% to 100%) such as bending, stairs, lifting up to 50 lbs frequently
• Vision: constant to frequent reading and seeing details
• Hearing, Speaking and Written Communication: frequent to constant
• Driving: typical need to use personal vehicle for business purposes
• Working Environment: indoors and outdoors, with occasional exposure to solvents; PPE as needed

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales

Note: This description contains general information and is not a promise of compensation or benefits and is not a contract. Referrals increase your chances of interviewing at The Morgan Group. This position may be eligible for renewal commissions and quarterly bonus program.