HOA Community Manager Job at Spectrum Association Management in San Antonio

HOA Community Manager — Spectrum Association Management

START A CAREER IN COMMUNITY MANAGEMENT WITHOUT PRIOR HOA EXPERIENCE! We seek positive and motivated professionals who want to transition to property and HOA community management. We do not require prior experience because our education program provides an industry-leading foundation. The initial training will take one year, and you will be an industry expert in three years with mentors to support your development. The education in community management will serve you well in future roles within our company or in your external career progression.

The typical background could be from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and more. Candidates typically have 8 to 10 years of professional experience in roles that require proactive effort and decisions. Helpful skills include some or all of: customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management. In this role you will develop these current skills and more. Think of it as a solid foundation for general business matters and administration.

We believe a vibrant culture is based on trust. We are looking for positive and motivated people who can help us reimagine a vibrant work environment focused on support, career development, fun, autonomy, and strong human connections among colleagues. We hire a work family, not just employees. While the role is mainly remote, we value in-person collaboration. A significant amount of time in the office during the first six months is expected to ensure long-term success.

What is a Community Manager? Put simply, the community manager position is the face of our organization. It is a multi-faceted role where you wear many hats as a liaison between the HOA board of directors, homeowners, and vendors. You will have ownership of completing tasks and projects, be a customer service champion, manage vendor relationships, and operate your portfolio of communities with a positive attitude.

Day-to-day responsibilities

• Passionately live our Same Day Response Policy
• Engage with board members and homeowners in your community
• Manage daily, weekly, and monthly tasks for a portfolio of associations
• Plan for and facilitate association board meetings and annual meetings
• Vendor relations, including bidding and project management
• Consult with other departments in support of your communities
• Risk management, insurance, and litigation support
• Prepare budgets and manage the finances of the associations
• Must be available for after-hours emergencies
• Plus, additional tasks as necessary

What does it take to be a great Community Manager? You’re looking for a career you can grow in and your goals align with our culture. You must have a customer-centric attitude, take ownership of tasks, be a team player, be coachable, highly organized, accountable, and a fantastic multi-tasker.

Skills and experience We will teach you the ins and outs of running successful HOAs, but the following skills are desirable:

• Approximately 8+ to 10 years of solid work experience
• Ability to attend or run evening meetings (typically 30-40 per year)
• High-level organizational skills in a fast-paced environment
• Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.)
• Ability to learn other business computer systems
• Strong customer-friendly and informative communication skills
• Some experience with financial statements and budgets
• Comfortable with public speaking in small and large meetings
• Excellent conflict management skills in sometimes stressful situations
• Experience gathering bids for large projects and managing those projects

Training program Qualified candidates with the right experience, skills, and culture fit will enter an in-depth, interactive training program featuring:

• A Community Manager Mentor to support on-the-job learning
• Participation in a tribe of community managers with varying levels of experience
• A unique in-house, web-based learning academy
• Updates on changes in laws and other seasonal topics throughout the year

About Spectrum We are a dynamic, mission-driven team providing excellent service to communities we manage. In business since 2001, we manage hundreds of homeowners associations in Texas and Arizona. We have been honored with the Best Places to Work award for 17 years running. We offer an empowering work schedule, full benefits, generous PTO, a voice to make change, and opportunities to contribute to your community.

Our vibrant culture is central to our identity. We look for professionals who want to be part of a collaborative team. If someone asks for help, you volunteer. We are all learners and teachers on our teams.

What is it like to be an employee at Spectrum?

• 93% of employees believe in the company leadership and future success
• 96% of employees are proud to work here and love their coworkers
• 99% of employees feel well supported by management through COVID-19

Spectrum benefits overview We offer a comprehensive package that extends beyond a paycheck. Highlights include:

• First-year requirement to work from the local office to acclimate to our team and processes; after the first year, a Hybrid Empowerment Plan may allow in-office and remote work
• Recognized as Best Places to Work since 2007
• San Antonio-based company with offices throughout Texas and Phoenix, AZ
• 5 weeks of PTO, 11 annual paid holidays, paid training
• Full benefits package (Medical, Dental, Vision, STD/LTD, Life/AD&D, 401k)
• Free in-house medical clinic in the San Antonio office
• Phone and mileage reimbursement
• Career track plan with a 6-month review
• Annual salary: 57,500 with potential increases after reviews

Office location
17319 San Pedro Avenue # 318, San Antonio, Texas 78232

The training phase begins in the local office for the first six months, after which you must be able to commute to the local office for team collaboration a few days a week, onsite functions, or mandatory events.

For more information about Spectrum Association Management, visit our website at https://spectrumam.com/careers/

Spectrum Association Management is an Equal Opportunity Employer.

Location specifics: San Antonio, TX. Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Other.