TIAA is hiring: Senior Content Strategist in New York

Overview

Join to apply for the Senior Content Strategist role at TIAA.

This is a Non-Employee Contingent Worker role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting. The anticipated term of this engagement will be 3 months and may be extended based on company business needs.

Role Details

• Job Title: Senior Content Strategist
• Employer: TIAA
• Engagement Type: Non-Employee Contingent Worker
• Term: 3 months (extension possible based on business needs)
• Location: Onsite with hybrid possibility

Key Responsibilities And Duties

• Lead and collaborate with design, product, development, and marketing teams to develop clear and concise content to reach business goals and TIAA’s internal and external audiences.
• Conduct content audits and content gap analyses to ensure user experiences are consistent and in line with industry best practices and enterprise needs.
• Lead and collaborate with UX design and Product teams to build consistency and clarity across experiences.
• Apply audience research analysis through a content strategy lens to understand audience needs, preferences, and how they consume content to plan for retirement.
• Strategize, plan, write and present content for emerging web and mobile experiences.
• Identify and help solve problems in new user experiences to ensure ease of use in a complex, fast-paced, deadline-driven financial environment.
• Create consistent, on-brand messaging that clearly articulates the benefits of TIAA products and services, while streamlining operational tasks for internal and external audiences.
• Establish trusted advisory stakeholder relationships and act as SME for TIAA related products and services in specific verticals.
• Understand and work toward business objectives and KPIs.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Preferred Experience & Qualifications

• 7+ years of content strategy and/or content management experience
• Strong demonstration in enterprise experience design; consumer product design; mobile platform design
• Strong demonstration in Figma and Microsoft Suite
• Eager to be innovative and possess a strong ‘test and learn’ mentality

Dates & Travel

• Start Date: 29-Sep-2025
• End Date: 31-Dec-2025
• Travel Required: No
• Anticipated Posting End Date: 2025-09-10

Compensation

Base Pay Range: $53.03/hr - $90.53/hr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

Equal Opportunity and Accessibility

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Accessibility Support: TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application, please contact our Accessibility Support Team at:

Phone: (800) 842-2755
Email: accessibility.support@tiaa.org

Notes

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