Guest Service Representative, Joy Creator Job at Nothing Bundt Cakes in Midlothi

Overview

Guest Service Representative / Joy Creator at Nothing Bundt Cakes (NbC). The Joy Creator sweetens up the place by creating a welcoming environment, helping guests order the right cake for celebrations, and ensuring orders go off without a hitch. The Guest Service Representative is the first brand contact, engaging guests, creating a memorable experience, and upholding NbC core values of guest satisfaction, excellence, and efficiency.

Responsibilities

• Greet walk-in and phone guests with warmth and helpful enthusiasm; determine interests and needs and follow NbC Sweet Steps of Service to create a superior guest experience.
• Maintain strong product knowledge to educate guests on NbC cake distinctions, sizes, flavor profiles, pricing, promotions, and complimentary merchandise.
• Suggest additional merchandise (balloons, candles, cards) to complete a celebration.
• Process guest orders efficiently and accurately using the point-of-sale system; invite guests to join NbC Email Club for promotions and updates.
• Maintain a clean and organized bakery presentation, including routine cleaning and dusting of surfaces and displays.
• Replenish retail merchandise and cake displays to ensure strong visual presentation.
• Assist the Crafter in preparing cake decorations and packaging supplies as needed.
• Comply with health and safety guidelines and NbC policies, including dress code and personal hygiene.
• Maintain consistent attendance and punctuality.

Education, Certifications and Work Experience Requirements

• Applicants must be 16 years of age or older.
• While no formal education or work experience is required, prior guest service experience is preferred.

Work Availability

Must have flexibility to work various shifts, including early mornings, evenings, weekends, and holidays based on business demands.

Compensation

Compensation: $14.00 - $15.00 per hour

Core Values and Competencies

• Servant’s Heart
  • Goes above and beyond to support the team or guest; reliable and responsive.
  • Keeps the good of the team or guest ahead of personal interests.
  • Shows humility and empathy in interactions.
• Spirit of a Champion
  • Shows pride, drive, and ownership of responsibilities.
  • Takes initiative and maintains urgency; adheres to brand standards.
• Genuine Connections
  • Projects warmth and optimism; builds positive relationships; listens actively and communicates respectfully.

Perks & Benefits

• We close early so you can enjoy your evenings.
• Flexible work schedules.
• Casual dress code (t-shirts and sneakers).
• Cake discounts.
• Training to craft cake skills and career growth.

Join Our Growing Family

Nothing Bundt Cakes is committed to bringing joy to guests and communities and helping make celebrations sweeter. Each bakery offers a warm, joyful work environment with team members who embody a Servant’s Heart, Spirit of a Champion, and Genuine Connections. With over 500 bakery locations in 40+ U.S. states and Canada, there are opportunities to join our family.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate. Inquiries about employment should be directed to the franchise owner/operator. Each franchise owner/operator is responsible for ensuring compliance with local, state, and federal law.

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Have you worked for Nothing Bundt Cakes before? *

Are you at least 16 years old? *

Are you physically capable of lifting up to 50 pounds and standing for extended periods? *

How willing are you to work early morning, closing and weekend shifts? *

Please share any guest service experience you have in a bakery, restaurant, or retail store. *

Tell us about any sales experience you have. *