Alaska Airlines is hiring: Customer Service Agent - Air Freight in Anchorage

Overview

Customer Service Agent - Air Freight at Alaska Airlines

Role summary and team context: Works in a warehouse environment assisting customers with cargo needs, including answering inquiries, computing cargo rates, initiating and completing cargo bookings, and security screenings. This is a union represented position.

Responsibilities

• Assist customers with shipping needs (e.g., answering inquiries, computing cargo rates, initiating and completing cargo bookings) in a warehouse environment
• Process airway bills
• Provide cargo rates and tracking information to customers
• Perform computer and paperwork tasks
• Perform duties in varying capacities at the direction of management to ensure complete customer satisfaction

Job Details

• Starting Rate: USD $20.58/Hr.
• Employment Type: Full-Time
• FLSA Status: Non-Exempt
• Regular/Temporary: Regular

Qualifications

• A minimum of 2 years of customer service or community service experience
• Possess excellent communication skills (verbal and written)
• Typing speed of at least 25 WPM
• Able to participate in paid training
• Ability to consistently lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Ability and willingness to work a non-traditional shift as needed (e.g., nights, weekends, holidays)
• Ability to learn and operate a computerized cargo system
• Ability to adapt to performing work according to set procedures
• Ability to work in a fast-paced environment
• Ability to communicate in English
• High school diploma or equivalent
• Minimum age of 18
• Must be authorized to work in the U.S.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Total Rewards

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Regulatory Information

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974. All applicants and employees are treated without regard to race, color, religion, sex, national origin, disability or protected veteran status. We have an audit and reporting system to measure equal employment opportunity activities.

To Implement This Policy

• Recruit, hire, train and promote qualified persons in all job titles, without regard to protected characteristics
• Ensure employment decisions are based on valid job requirements
• Administer personnel actions and employment activities without regard to protected characteristics

Employees and applicants will not be subjected to harassment or discrimination for engaging in protected activity.

Government Contractor & DOT Regulations

We are regulated by the Department of Transportation and conduct post-offer pre-employment drug testing in safety-sensitive positions. Failure to submit to testing or positive results will render the applicant ineligible for employment.

Apply by

Apply by 7:00 PM Pacific Time on 9/12/2025. Employment Type: Full-Time. FLSA Status: Non-Exempt. Regular/Temporary: Regular.