Assistant Studio Manager Job at Time+Tide Watches in New York

Reporting to the Studio Manager – New York, the Time+Tide Watch Studio Assistant Manager is responsible for supporting the day to day running of the New York Time+Tide Studio including retail operations, event coordination and customer service to build and nurture our US and New York community and VIPs.

Retail Operations & Sales

• Maintain excellent product knowledge of all partner brands, ensuring they are presented in a premium and professional manner at all times.
• Ensure excellent customer service is provided and customer complaints are resolved efficiently and effectively.
• Build and maintain customer relationships (and database) to grow our community and brand loyalty.
• In collaboration with the New York Studio Manager, ensure collections are managed effectively including thorough performance analysis by SKU, stock procurement and effective product life cycle management.
• Work with the Studio team to achieve monthly and annual sales targets.
• Account for stock security, ensuring stock takes are carried out efficiently following guidelines and that investigations are carried out to guarantee the results are accurate and under target.
• Ensure high standards of visual merchandising are maintained at all times including updating of in Studio screens and impeccable presentation of the Studio space.
• During peak retail periods help train and manage new Watch Specialists (casual).

Event Coordination

• Support the Studio Manager to ensure Time+Tide Studio events are presented and executed to a high standard.
• In collaboration with the Time+Tide team, help drive good attendance to all Time+Tide events. Maintain event attendance database where possible.
• Liaise with third party suppliers to procure event supplies as and when required.
• Working with the Studio Manager, ensure Time+Tide events are managed within budget.

Customer Service

• Provide the highest level of customer service in store and ensure that the customer experience is always outstanding.
• Help to create and deliver a customer experience worthy of maximising 5-Star Google Reviews.
• Be the first point of contact for customer service support for Time+Tide Studio sales
• Support the timely and efficient resolution of customer service tickets via Gorgias CRM.
• Liaise with brand partner headquarters as required to resolve warranty repairs and other servicing requirements.
• Liaise with local watch technicians to raise repair jobs and ensure customers receive appropriate communication and updates on job status.

Social Media and Owned Channel Marketing Strategy

• In collaboration with Time+Tide’s e-Commerce, video production and editing teams, assist with the creation of digital content to promote our New York Studio retail brands.
• Identify and engage with VIP customers to foster positive relationships and lead them to become active promoters/influencers of Time+Tide.
• Work with Studio Manager to ensure Time+Tide promotions and offers are executed to a high standard.

Staff Management

• Support the Studio Manager with the management, training and development of all Studio staff including part time and casual team members.
• Support the Studio Manager to ensure staff rosters are managed accurately and the Studio is appropriately resourced at all times.
• Support the Studio Manager to ensure all staff maintain high operational and security standards.
• Support the Studio Manager to ensure team actively engage with Time+Tide’s Connecteam App

To apply, send your CV to jobs@timeandtidewatches.com with the subject line “Assistant Studio Manager – New York, U.S.” and include a short note telling us who your favourite independent watch brand is and why.