Zendesk, Inc. is hiring : GTM Enablement Video Design Manager in Town of Texas

Overview

GTM Enablement Video Design Manager — Apply remote type Fully Flexible locations Remote, Texas, United States of America. Full time. Posted 2 Days Ago. Requisition id R32333.

Job Description

At Zendesk, we're redefining what it means to deliver exceptional service for both customers and employees with the Zendesk Resolution Platform. It’s the most complete service platform in the market, and we’re confident in our ability to deliver results that align with our business model: customers only pay when we deliver real resolutions. Customer Service is a $45+ billion market growing ~14% annually; Employee Service is a $14+ billion market growing ~15% annually.

As a GTM Enablement Video Editor, you’ll collaborate with Enablement Program Managers and other stakeholders to create videos for e-learning and live events. You’ll develop and deliver video best practices, with a proactive, detail-oriented, collaborative approach and a passion for video storytelling. You will help shape the future of the company by providing innovative video solutions.

Your primary goal is to ensure the Go-to-Market (GTM) organization has the knowledge, skills, and resources to drive revenue effectively by bringing video storytelling and learning to life.

What you'll do

• Edit videos to align with learning objectives and enhance the learner experience.
• Use cutting-edge AI and animation tools to improve impact and efficiency.
• Animate text and shape assets to complement edits.
• Be open to feedback, make revisions, and advise on creative direction.
• Create templates, guidelines, and procedures for video production so others may edit videos; form a point of view on the best video and sound technology for the team’s needs.
• Follow videography best practices when recording.

What you bring to the role

• Expertise in professional video production and software, especially the Adobe Suite including Premiere.
• Proficiency in motion graphics software, such as After Effects.
• Familiarity with emerging AI video tools.
• Ability to enhance edits with color correction and audio editing techniques.
• Proficiency in videography and sound recording.
• Nice-to-have: learning design knowledge; animation software experience.
• Intellectual curiosity mindset.
• Exceptional written, verbal, and interpersonal communication skills.

Desired Incremental Skills

• Experience in a remote video studio setup: lighting, background, sound, green screen.
• Animation software experience (e.g., Vyond or VideoScribe).
• Some proficiency in JavaScript.
• Experience in learning design processes (ADDIE or SAM).
• Sales Enablement or Sales experience.
• Proficiency in Camtasia or Articulate Storyline.

Location

This position is based at our office in Austin, TX.

Compensation

The US annualized base salary range for this position is $148,000.00-$222,000.00. This position may be eligible for bonus, benefits, or related incentives. The compensation details reflect base salary for new hire salaries across US locations and may vary by work location and related factors.

About Us

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our software unlocks the power of billions of interactions, enabling businesses to build meaningful relationships with customers.

More meaningful moments. Fewer Zoom calls.

Our hybrid approach offers flexibility and connection, with offices worldwide for collaboration, learning, and in-person interaction when desired.

Equal Opportunity

Zendesk is an equal opportunity employer. We are committed to diversity, equity, and inclusion and consider applicants without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and need more information about EEO rights, please click here. Zendesk provides reasonable accommodations for applicants with disabilities upon request at peopleandplaces@zendesk.com.

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