AgPro in
Service Writer (Creative Design)
Responsibilities
- Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.
- Fields internal and external customer inquiries to the Service Department.
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
- Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
- Maintains Service Department filing and records.
- Updates customer profiles using equipment, hours, or other information from the customer work orders.
- Maintains accessories and supplies and prepares replacement orders.
- May prepare Service Technician efficiency reports.
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.
- And other duties as assigned.
Job Requirements
- Basic knowledge of accounting practices.
- Ability to use standard desktop applications such as Microsoft Office and internet functions.
- Knowledge of office procedures.
- General understanding of mechanical/technical terms is preferred.
- High School Diploma or equivalent experience.
Benefits and Compliance
Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.
Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer.
All positions require pre-employment screening.
Must be authorized to work in the United States.
#AgProE