SPENGA Los Gatos
Benefits:
401(k)
Bonus based on performance
Competitive salary
Employee discounts
Paid time off
Profit sharing
Training & development
Wellness resources
Job Summary
Studio Manager - SPENGA – Los Gatos, CA
SPENGA is a boutique fitness studio delivering a luxurious fitness experience that yields results. Fitness experts know there are three essential elements to fitness: Cardio, Strength, and Flexibility. SPENGA was created by fitness professionals who wanted to offer a studio experience where clients can fulfill their cardio, strength, and flexibility needs in a single group workout. SPENGA combines SPIN, STRENGTH and YOGA into an hour-long workout that offers members an unrivaled fitness experience simply known as the Best. Workout. Ever.
Our ideal candidate is a leader who will focus on sales, client service and operations and be responsible for creating an inclusive, positive, and empowering experience for all members and employees who walk through our door.
As a Studio Manager, you will be responsible for providing leadership and daily direction to the sales and group personal training teams in our facilities. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the SM must execute a lead generation / marketing strategies plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle. This leader must pose a high caliber approach to coaching and staff development.
COMPENSATION & BENEFITS:
Generous base salary & commission structure
401K
Benefits
KEY RESPONSIBILITIES:
Properly managing and exceeding all SPENGA sales and operational budgets
Lead and coordinate initial and ongoing sales drivers (pre-sale events, studio events, outreach)
Responsible for overseeing the sales process and systems
Manage, monitor, coach-develop and evaluate the performance of all SPENGA-related managers and staff
Monitor the hiring, training, and scheduling of all SPENGA studio staff
Responsible for recruiting and on-boarding all new SPENGA employees
Build and maintain SPENGA class size through scheduling optimization
Develop a high energy culture through contests and incentive-based motivation
Model all studio activities through self-involvement (leading by example)
Train and mentor subordinates for ongoing success and future growth
Ensure SPENGA branding through consistency and continuity in all actions
Properly empower, monitor, and evaluate specifically assigned responsibilities of sales team and fitness team
Manage disciplinary actions involving all SPENGA studio employees
Responsible for meeting performance metrics (KPI's, revenue, ordering, inventory, payroll, cost controls and facilities maintenance
Be promotionally oriented and have the ability to direct sales through company required outreach programs
OPERATIONAL DUTIES:
Responsible for periodic and annual SPENGA staff performance reviews.
Enforce SPENGA corporate policies, business practices, systems, and processes.
Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning
Provide and maintain the highest level of customer service
Provide effective decision-making regarding customer service issues
Plan and promote special events for the studio monthly, using SPENGA tools for effective outreach and community involvement
Responsible for ensuring that the facility is clean, maintained and operationally sound
JOB QUALIFICATIONS:
Proven sales leadership required
Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
Min 2-5 years of management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
Previous management experience in the health and fitness industry strongly preferred
Strong work ethic, integrity, and professional demeanor
Solid verbal and written communication skills required
Ability to multi-task and manage client and staff concerns
Strong computer skills required with knowledge of MS office programs (Excel, Word)
Associates or bachelor’s degree in business or related field with 2+ years of management experience preferred
Ability to work and function in a TEAM environment
Flexible to work day, evening and/or weekend hours as needed
Health & Fitness minded person with a passion for fitness strongly preferred
Must have valid CPR & First Aid or willing to obtain
INSTAGRAM: @spengalosgatos
RIDE. REP. REVIVE.
401(k)
Bonus based on performance
Competitive salary
Employee discounts
Paid time off
Profit sharing
Training & development
Wellness resources
Job Summary
Studio Manager - SPENGA – Los Gatos, CA
SPENGA is a boutique fitness studio delivering a luxurious fitness experience that yields results. Fitness experts know there are three essential elements to fitness: Cardio, Strength, and Flexibility. SPENGA was created by fitness professionals who wanted to offer a studio experience where clients can fulfill their cardio, strength, and flexibility needs in a single group workout. SPENGA combines SPIN, STRENGTH and YOGA into an hour-long workout that offers members an unrivaled fitness experience simply known as the Best. Workout. Ever.
Our ideal candidate is a leader who will focus on sales, client service and operations and be responsible for creating an inclusive, positive, and empowering experience for all members and employees who walk through our door.
As a Studio Manager, you will be responsible for providing leadership and daily direction to the sales and group personal training teams in our facilities. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the SM must execute a lead generation / marketing strategies plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle. This leader must pose a high caliber approach to coaching and staff development.
COMPENSATION & BENEFITS:
Generous base salary & commission structure
401K
Benefits
KEY RESPONSIBILITIES:
Properly managing and exceeding all SPENGA sales and operational budgets
Lead and coordinate initial and ongoing sales drivers (pre-sale events, studio events, outreach)
Responsible for overseeing the sales process and systems
Manage, monitor, coach-develop and evaluate the performance of all SPENGA-related managers and staff
Monitor the hiring, training, and scheduling of all SPENGA studio staff
Responsible for recruiting and on-boarding all new SPENGA employees
Build and maintain SPENGA class size through scheduling optimization
Develop a high energy culture through contests and incentive-based motivation
Model all studio activities through self-involvement (leading by example)
Train and mentor subordinates for ongoing success and future growth
Ensure SPENGA branding through consistency and continuity in all actions
Properly empower, monitor, and evaluate specifically assigned responsibilities of sales team and fitness team
Manage disciplinary actions involving all SPENGA studio employees
Responsible for meeting performance metrics (KPI's, revenue, ordering, inventory, payroll, cost controls and facilities maintenance
Be promotionally oriented and have the ability to direct sales through company required outreach programs
OPERATIONAL DUTIES:
Responsible for periodic and annual SPENGA staff performance reviews.
Enforce SPENGA corporate policies, business practices, systems, and processes.
Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning
Provide and maintain the highest level of customer service
Provide effective decision-making regarding customer service issues
Plan and promote special events for the studio monthly, using SPENGA tools for effective outreach and community involvement
Responsible for ensuring that the facility is clean, maintained and operationally sound
JOB QUALIFICATIONS:
Proven sales leadership required
Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
Min 2-5 years of management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
Previous management experience in the health and fitness industry strongly preferred
Strong work ethic, integrity, and professional demeanor
Solid verbal and written communication skills required
Ability to multi-task and manage client and staff concerns
Strong computer skills required with knowledge of MS office programs (Excel, Word)
Associates or bachelor’s degree in business or related field with 2+ years of management experience preferred
Ability to work and function in a TEAM environment
Flexible to work day, evening and/or weekend hours as needed
Health & Fitness minded person with a passion for fitness strongly preferred
Must have valid CPR & First Aid or willing to obtain
INSTAGRAM: @spengalosgatos
RIDE. REP. REVIVE.