Campers Inn RV is hiring: Service Advisor/Writer in Phoenix

Campers Inn RV is looking for a Service Advisor/Writer. This role works with customers to schedule service work and communicate any additional service needed.

At Campers Inn RV, our vision is to be the Trusted Resource and preferred dealership for our employees, customers and partners, and the industry's innovation leader and positive disruptor. Positioned for global growth, we are the most respected brand in the business, creating value with all of our dealerships by providing career opportunities for our employees and making our communities better. We are guided by our company's values of Integrity, Teamwork, Continuous Improvement and Corporate Sustainability, at all levels and in all areas of both our business and individual work decisions and actions.

Established in 1966 by Art and Fran Hirsch, Campers Inn RV has grown to become the Nation's Largest Family-Operated RV Dealership with over 35 locations in 18 states. Established on the principle that every customer deserves to be treated fairly and with respect, we focus on providing 5-star customer service to everyone who walks through our doors. Since 2010, Campers Inn RV has been consistently named Top 50 RV Dealership in the U.S. and was recently named, by RVBusiness, one of the Top 5 Blue Ribbon RV Dealerships.

What We Offer

• Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education
• Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including:
  1. Major Medical Insurance
  2. Dental Insurance
  3. Vision Insurance
  4. Life Insurance (Basic, Supplemental, Spouse, and Child available)
  5. Employee Assistance Program (EAP)
  6. Paid Time Off
  7. Qualified retirement plan (401k) with Employer Match
• Fair and competitive compensation

Essential Job Functions

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Identifies RV problems and services by listening to customer's description of symptoms
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
• Prepares repair orders (RO)
• Handles customer complaints and maintains high customer satisfaction standards
• Periodically checks on the progress of the vehicle during servicing and contacts the customer as needed to keep them up to date with their RV's status

Qualifications

• Education:
  1. High school diploma or equivalent is required
• Experience:
  1. A minimum of one year's RV service experience preferred
• Abilities:
  1. Demonstrated excellent oral and written communications skills, along with excellent interpersonal skills
  2. Ability to work flexible hours, as required is essential. Hours may include, evenings, and weekends
  3. Ability to multitask in a fast-paced environment
  4. Reliable and strong work ethic
  5. Commitment to superior customer service
  6. Ability to work independently as well as on a team
  7. Knowledge or ability to learn company computer systems applications, including Motility Systems2K, and other software applicable
  8. Ability to safely handle solvents and chemicals
  9. Ability to move RVs of various sizes
  10. Ability to reach above shoulders and lift a minimum of 50 pounds

Camper's Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper's Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time. In Summary: This role works with customers to schedule service work and communicate any additional service needed . At Campers Inn RV, our vision is to be the Trusted Resource and preferred dealership for our employees, customers and partners . We are proud to be an Equal Opportunity Employer and Drug Free workplace . En Español: Campers Inn RV está buscando un asesor de servicio / escritor. Este papel trabaja con los clientes para programar el trabajo de servicio y comunicar cualquier servicio adicional necesario. En Campers inn RV, nuestra visión es ser el recurso de confianza y concesionario preferido para nuestros empleados, clientes y socios, y líder en innovación y disruptor positivo de la industria. posicionado para el crecimiento global, somos la marca más respetada del negocio, creando valor con todas nuestras distribuidoras al proporcionar oportunidades profesionales a nuestros empleadas y mejorar nuestras comunidades. Nos guiamos por los valores de nuestra empresa de integridad, trabajo en equipo, mejora continua y sostenibilidad corporativa, en todos los niveles y en todas las áreas de nuestras decisiones e acciones comerciales e individuales. Establecida en 1966 por Art & Fransch, Camppers Inn se ha convertido recientemente en uno de los principales distribuidores de campers que ofrecen servicios a cada cliente en los Estados Unidos. Desde 2010, nos hemos nombrado como "Los mejores 5 puertas de rv". Lo que ofrecemos Oportunidades de desarrollo profesional en curso: Formación laboral especializada, certificaciones y desarrollo profesional, y asistencia en educación continua Plan integral de salud y bienestar para todos los empleados a tiempo completo (30+ horas/semana), incluyendo: Seguro Médico Mayor seguro Dental Vision Insurance Life Insurance (Basic, Supplemental, Cónyuge e Hijo disponible) Programa de Asistencia al Empleado (EAP) Tempos pagados Off plan de jubilación calificado (401k) con ajuste del empleador Justo y compensación competitiva Funciones esenciales Trabajos Esta lista de tareas y responsabilidades no es toda inclusiva y puede ampliarse para incluir otras funciones y responsabilidad como la administración pueda considerar necesario de vez en cuando. Identifica los problemas de RV y servicios al escuchar la descripción del cliente de síntomas Verifica la cobertura del contrato de garantía y servicio examinando registros y documentos; explica las provisiones y exclusiones Desarrolla estimaciones por costos de materiales, suministros y mano de obra; calcula el pago del cliente, incluidos deductibles Prepara órdenes de reparación (RO) Maneja quejas del cliente y mantiene altos estándares de satisfacción del cliente Controla periódicamente el progreso del vehículo durante el mantenimiento y contacta con el cliente según sea necesario para mantenerlo actualizado con el estado de su RV Qualificaciones Educación: Se requiere un diploma de escuela secundaria o equivalente Experiencia: Un mínimo de un año de experiencia en servicio Habilidades preferidas: Demonstrar excelentes habilidades de comunicación oral y escrita, junto con una excelente competencia interpersonal Capacidad para trabajar horas flexibles mínimas, como es esencial. Estamos comprometidos con la diversidad e inclusión en el lugar de trabajo. Prohibimos cualquier tipo de discriminación y acoso basado en raza, color, sexo, religión, orientación sexual, origen nacional, discapacidad, información genética, embarazo o cualquier otra característica protegida según lo descrito por las leyes federales, estatales o locales. Esta política se aplica a todas las prácticas laborales dentro de nuestra organización, incluida la contratación, reclutamiento, promoción, terminación, despido, retiro, licencia de ausencia, compensación, beneficios, capacitación y aprendizaje. Camper's Inn RV toma decisiones de alquiler basadas únicamente en calificaciones, méritos y necesidades empresariales en ese momento..