Postman is hiring: Staff Technical Writer in San Francisco

Who Are We? Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. What You'll Do Own the docs for your dedicated feature set—you’ll be responsible for documenting a specific area of the Postman product and will drive all docs efforts around it. Plan documentation in conjunction with product release cycles—you’ll work with engineers and product managers to learn about a feature from specifications, user research, and most importantly through your own hands-on experimentation with the product. Assist in management of day-to-day operations of the technical writing team, including doc releases, feature scheduling, Jira tracking, release notes, style guide maintenance, and editorial reviews. Deliver high-quality, accurate documentation that acts as an effective learning resource, aligns with content strategy guidelines, and represents the Postman product to community and customers. Liaise with stakeholders across the company to establish and address docs needs. About You Problem solver—you take a broad view of the role your docs work plays within the organization and are comfortable with shifting priorities. Strong communicator—you’re experienced in writing technical material, and your communication skills carry over into the way you engage with teammates. Self-directed learner—you can pick up tech skills with minimum support and have a curiosity about learning development workflows and practices. Experience using and documenting SaaS products. Documenting AI products is a plus. Nice skills to have include experience with the Docs as Code/Docs like Code approach to documentation, writing Markdown-based content, working in an Agile environment, and using source control systems, especially Git. Minimum Bachelor’s degree plus 8+ years of technical writing. The reasonably estimated base salary for this role ranges from $175,000 to 220,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. What Else? In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. Our Values At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can. Equal opportunity Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman. #J-18808-Ljbffr