Sales Manager - Audio Visual, Event Technology, Event Production Job at Pinnacle

Overview

Sales Manager - Audio Visual, Event Technology, Event Production role at Pinnacle Live. Salary: $78,000 - $88,000 + incentives. Pinnacle Live is a premium, in-house AV partner that elevates live event expectations for venues and clients that demand better. We deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events.

We’re looking for dedicated, determined people to deliver unforgettable hospitality and live event experiences.

Job Summary

The Sales Manager will be responsible for driving the sales efforts of their assigned venue. This position will act as front-line sales for the venue sales team and will generate all Scope of Work (SOW) and Contracts for their leads. The Sales Manager will move leads through the sales funnel using Pinnacle Live’s proprietary sales process, focusing on connection, prequalification, solutions, and more.

Essential Functions

• Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
• Generate and revise scope of work, quotes, proposals and contracts based on the needs of venue leads requiring AV products and services.
• Utilize the company’s proprietary sales process as directed by the National Director of Venue Sales and/or Venue Director of Sales, including prequalification of leads, quote generation, timely contract confirmations, pricing and service negotiations, follow-up, and more.
• Build a deep knowledge of Pinnacle Live’s products and offerings; display a passion for learning and understanding new technologies.
• Provide hotel leads with necessary resources (layouts, renderings and visuals, product suggestions, etc.).
• Enter all pertinent client information into Pinnacle Live’s CRM platform and develop a sales strategy that includes individual and team funnel and activity reporting.
• Communicate and collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales.
• Focus on building outstanding relationships, communication, and trust within the hotel sales team and Pinnacle Live internal teams.
• Represent Pinnacle Live and the hotel venue during site visits, planning meetings, pre-convention and debrief meetings.
• Deliver “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up.
• Manage accurate and timely billing of events and clients.
• Perform other duties as assigned

Education & Experience

• Bachelor’s degree in business or related field or equivalent experience
• Minimum of two (2) years of experience in a customer service-facing role; prior sales experience in the hospitality industry preferred
• Proficiency in CRM platforms; ability to generate high-quality insights into sales activity and progress
• Production and staging experience preferred
• Scenic and décor experience preferred
• Rigging, electrical, and exhibit experience preferred

Required Skills & Knowledge

• Highly skilled communicator with exceptional interpersonal and relationship-building skills
• Strong project management skills; ability to thrive in a fast-paced environment
• Problem solver mindset; can remove obstacles for clients through strong organizational skills
• Customer service mindset; willing to go above and beyond for Pinnacle Live clients
• Excellent time management; ability to manage multiple projects
• Strong business communication, presentation, and writing skills with cross-channel communication
• Exceptional relationship builder, internally and externally

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Performance-based incentive plans on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Health, vision, dental, and other insurances

Pinnacle Live is an equal employment opportunity employer. Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We strive to foster diversity, equity, inclusion, belonging, and mutual respect across the organization.